Senior Application Support Engineer

Responsibilities

• What We Need
• How We Work
• As a Senior Application Support Engineer, you will be expected to work in a virtual environment. Corpay will set you up for success by providing:
• Company-issued equipment
• Formal, hands-on training
• The responsibilities of the role will include:
• Resolving complex issues that require in-depth knowledge of systems, networks, and software.
• Identifying the underlying causes of technical problems to prevent recurrence.
• Working with other support levels, product developers, and vendors to find comprehensive solutions.
• Understanding and troubleshooting issues related to system architecture and configurations.
• Possessing a high level of expertise in software troubleshooting.
• Replicating customer environments to isolate and diagnose complex software issues.
• Investigating performance bottlenecks and identifying areas for optimization.
• Offering guidance and support during software deployments, upgrades, and testing.
• Coordinating communication between customers, engineering teams, and other stakeholders during critical incidents.
• Contributing to the development of new troubleshooting methodologies and solutions.
• Escalate issues appropriately to your supervisor needing attention.
• Creating Knowledge Management articles for undocumented resolutions and add such Documentation to the Service Knowledge Management System.
• Strong understanding of cloud computing concepts.
• Familiarity with cloud platforms like AWS, Azure.
• Understanding of network concepts and technologies.
• Experience with automation tools and scripting languages can be helpful.
• Should be available outside of regular work hours to ensure critical issues get resolved promptly to minimize downtime.
• Qualifications & Skills
• 3-5 years of experience working in a related field
• The ability to prioritize tasks and respond with a sense of urgency. Timely and constant communication to the Customer is critical for this role
• Effectively communicate both verbally and in written form to all levels of staff
• Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices
• Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
• Experience supporting and managing business applications
• Ability to work independently or in a team environment
• High attention to detail, process oriented, and ability to understand business and technology impact
• Strong sense of ownership and thoroughness, with the ability to grasp new concepts quickly
• Benefits & Perks
• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
• Equal Opportunity/Affirmative Action Employer
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
• #CORPAY
• #LI-DR1
• About Corpay
• Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to

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