Skip to main content
Back to jobs

Collections Support Specialist (Hybrid)

External
enova logoEnova · Denver, CO
Full-timeOn-site1w ago
ClassificationExcelLeadershipMachine LearningSalesforceStrategic Planning
Cover LetterConnect

Prepare for this interview

Elite

AI-generated questions, company research, and talking points tailored to this role

About the role

As a Collections Support Specialist I, you will work as a vital member across the Small Business Payment Support P&L's as you facilitate the team's ability to protect and collect on our portfolios. You will work with the leadership of the Small Business Collection's teams to ensure daily, weekly and monthly tasks are completed in a timely and accurate manner. Additionally, you will work with several departments to execute processes while constantly looking to build efficiencies and best practices.

Responsibilities

  • Manage the daily email case queue, ensuring timely assignment and resolution within 24-48 hours to meet service standards.
  • Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce.
  • Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting.
  • Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information.
  • Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule.
  • Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency.

Requirements

  • 1-3 years of administrative experience and Salesforce experience
  • Strong organizational skills with the ability to prioritize and work independently
  • Ability to quickly learn systems, processes, and procedures
  • High attention to detail and accuracy in all work
  • Proficiency in Excel, Google Sheets, Google Docs, and similar tools
  • Strong communication skills with the ability to collaborate with and present to leadership
  • A proactive mindset with a focus on improving processes and driving efficiencies

Benefits

Benefits & Perks:Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.Health, dental, and vision insurance including mental health benefits401(k) matching plus a roth option (U.S. Based employees only)PTO & paid holidays offSabbatical program (for eligible roles)Summer hours (for eligible roles)Paid parental leaveDEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)Employee recognition and rewards programCharitable matching and a paid volunteer day...Plus so much more!About EnovaHealth insuranceDental insuranceVision insurance401(k)Paid time offRemote work optionsPerformance bonusParental leave

Additional Information

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Hybrid #LI-Hybrid

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at enova? Share your experience

Interested in this role?

Apply on the company's website.

Cover LetterConnect