CS - Infrastructure, Architecture & Security (IAS) Application Specialist - Hsinchu

Responsibilities

• As an CS Capability Expert you are the point of contact for the ASML Customer Support organization and application user community when the knowledge base and key users cannot support them, acting as a 3rd line support of off-system applications.
• Your role is a mix of Run the Business (RtB) - by solving escalations within your expert area and being a single point of contact for one or more local sites - and Change the Business (CtB), by bringing real life examples, field requirements, and input into the design of new applications.
• For this position, you will be the machine data expert to support world wide machine data authorization admin work as well as troubleshooting the machine data issues.
• To successfully do so you build and maintain strong relationships with the local sites and users as well with the development teams.
• You also maintain documentation like knowledge bases and internal procedures and train key users.
• You are involve in non-PGP projects and responsible to drive the progress and coordinate internal and external customer to ensure the delivery on time.
• Inclusion and diversity
• Need to know more about applying for a job at ASML? Read our frequently asked questions .

Additional Information

Introduction to the job: Our department within Customer Support covers worldwide functional support (24x5hr) for all off-system applications (Infrastructure, Machine Data, Diagnostics, and Field Operation applications such as Coach, LMOS, MFT, SQR, TPMS, BRES, EPS, PMA, SDT, and etc. ) and contributes to current and future application design. These applications are used by the Customer Support (CS) work force while performing their job in serving our customer's needs. Our mission is to facilitate and improve the productivity of the users of these applications and capabilities in order to meet ASML's obligations. We offer CS users functional support, process escalations and will drive issues to closure, freeing the CS engineer to perform the invaluable task of solving our customer's issues.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at asml? Share your experience