Customer Experience (CX) Manager

Requirements

• 5+ years in Customer Experience, specifically within B2B Telecommunications, Managed Services, or IT Solutions.
• Proven track record of implementing and managing NPS programs from scratch. Deep understanding of "Closed-Loop" mechanics.
• Strong ability to synthesize complex data sets into simple, actionable executive summaries.
• Exceptional command of English (written and verbal). Ability to influence and negotiate at all levels of the organization-from technicians to the Boardroom.
• Familiarity with the Philippine business culture and the unique challenges of the local B2B Telco infrastructure.
• Bachelor's degree in Business, Communications, Statistics, or a related field. Professional CX certification (e.g., CCXP) is a significant advantage.

Additional Information

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country's digital landscape together. The CX Manager serves as the strategic link between customer feedback and organizational change. This role is responsible for the end-to-end design and rollout of relational and transactional NPS programs, working closely with department heads to convert qualitative feedback into high-impact Service Improvement Plans (SIPs) that reduce friction and drive business performance. This role is for a future opportunity. Join the mission! Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at rise? Share your experience