Principal Solution Engineer

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Hi, I'm Cassie Alexander , your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Our Solution Engineer, Principal is recognized as an advanced individual contributor, serving as a subject-matter-expert from both a sales and technical perspective and drives the "technical close" of the sale within the Solution Engineering group of the CSG Forte Payments organization, reporting to the Director of Solution Engineering. In collaboration with sales, service, solution architecture, development, and product management, the Solution Engineer, Principal challenges the assumptions of potential customers in order to generate new sales opportunities through the creation of unique and compelling solutions, value propositions, messaging, positioning documents, and presentations that align CSG with our target markets. This role supports merchant, ISV partner, and enterprise payment opportunities across card and ACH/eCheck acceptance. This role assesses potential application of company products to meet customer needs and creates detailed product specifications for the configuration, development and implementation of solutions for the customer. Mentor, guide, train, and advise other team members. We are looking for a Principal Solution Engineer who will: Collaborate with the sales team and the Customer Solution Consultant to identify the customer requirements, articulate a product set or solution to meet those requirements, evangelize the proposed solution, and adjust the solution as necessary for the customer. Lead and drive the technical aspects of the sale to include the development of such artifacts as: API integration architecture, application description, system flow diagrams, input/outputs, connectivity, project schedule, reporting, estimates and SLAs. Validate the product, service design, and/or solution is relevant, the right fit, and complete for the customer. Develop and present technical architecture and/or product/solution design solutions to the customer. Design payment acceptance solutions spanning card processing and ACH/eCheck, including funding, settlement, reporting, and dispute workflows. Lead API integration discussions with ISV partners and merchants covering REST APIs, webhooks, hosted payment pages, and mobile SDKs; build and deliver sandbox demonstrations and proofs of concept. Position PCI-DSS scope considerations and NACHA compliance requirements as part of the proposed solution design. Teach customers unique insights about how our products can help them compete in the marketplace and deliver ROI, tailor messaging to each decision-maker across the organization and influence the sales process while overcoming customers' objections. Develop advocates and relationships across the customer organization that can assist with building consensus on behalf of CSG. Educate the customer on the value-based benefit, scalability, story, ROI, and environment configuration of the solution. Ensure our customers/prospects understand the nature of our complicated products and services by translating our terminology into theirs. May work with other lesser experienced team members on proper goal setting, work prioritization, product training, and presentation techniques. May assist with putting together RFPs/RFIs. Overall, serve as a mentor to new members of the team. Collaborate with the Bid Management Team, Legal Team, and Partnerships Team for any NDAs, proposals, SOWs, MSAs, and Reseller agreements as requested. Alert the sales team to potential risk to deal closure and develop solutions to mitigate risk. Meet or exceed assigned productivity while maintaining a high level of customer satisfaction. Pursue both new business and additional business development opportunities within target accounts regarding product enhancements or initiatives. Track economic and industry trends as well as competitive threats and understand its implications on customer business with both existing and new target accounts. Advise and educate colleagues on what may integrate with our product portfolio to provide a more comprehensive solution to match the business requirements. Travel domestically and/or internationally up to 20%, as necessary. Is this opportunity right for you? We are looking for candidates who have: Bachelor's degree in Computer Science, related field or equivalent experience 10+ years progressive pre-sales or solution design / delivery experience in CSG's target markets: Financial Services, Healthcare, Retail, Government, Property Management, and ISV/embedded software platforms 5+ years in payments: card processing, ACH/eCheck, merchant acquiring, and gateway, payfac, or ISO operating models Working fluency with REST APIs, JSON, Postman, and webhooks, with the ability to run technical demos and build sandbox proofs of concept Experience supporting ISV or embedded-payments partnerships is highly desirable Successful track record of driving ne

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