Site In-charge - Field Services

Responsibilities

• Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standard.
• Resolve customer issues with strong collaboration and ensure customer satisfaction.
• Spares & inventory management.
• Ensure feedback of field experience at all stages to improve reliability of the products
• Periodic reporting of the open points of Customer and follow ups till the action is closed
• Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
• Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
• Train and guide site technicians on AMC procedures, documentation, and technical updates.
• Maintain safety, regulatory and contract related documentations at site for audits & renewals.
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
• Own Payment collection in coordination with commercial team
• Education/Training
• Bachelor's degree or Diploma in Mechanical/Electrical/Electronics
• Professional Experience
• 8+ years of experience in a similar role preferably in railway field with team handling.
• Should have a good technical understanding of electrical and pneumatic products/ circuits. Relevant rolling stock experience is preferable
• IT literate and fully conversant with all Microsoft Office applications
• Ready to travel, if required
• Key Competences
• OVH & Maintenance process understanding
• Collaboration & people management
• Railway Maintenance Contract understanding
• Customer Communication
• Safety & Compliance
• Languages
• English, Hindi, Regional language is an added advantage
• What could you accomplish in a place that puts People First?
• At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
• If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
• Who are we?
• Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
• Culture powers us and the possibilities.
• We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
• We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
• Need accommodation? Just let us know - we've got you.

Benefits

Additional Information

Key missions of the position: Field Service Site Engineer - AMC is responsible for managing Maintenance contracts at designated railway sites with a focus on achieving execution targets, safety of man & Machines, deliver contractual commitments, Customer satisfaction, ensuring reliability of the product & services in strong co-ordination with team & customer.

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