Transcon Inbound Agent

Responsibilities

• People
• Exceed customer expectations by anticipating, understanding, and meeting their needs
• Be proactive and timely to resolve operational challenges, including escalation to management when necessary.
• Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.
• Maintain good relationships with service providers.
• Operations
• Track and Trace TRANSCON inbound shipments to ensure on-time delivery.
• Enter data and shipment updates accurately, and timely.
• Manage timely deliveries based on shipment requirements.
• Account for all special handling requirements for value-added services.
• Account for all pertinent shipment documentation.
• Meet KPI standards in accordance with Company and Product procedures.
• Adhere to the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Customer
• Access and follow all current customers' standard operating procedures.
• When necessary, communicate with the consignee professionally and clearly.
• Execute a superior customer service experience.
• Support the transition of new business/updates to existing business.
• Finance
• Maintain awareness of market competitive costs.
• Support the audit of local service provider invoices.
• Support the management of overtime, expenses, and cost.
• 6 months to 1-year related experience
• Effective interpersonal skills, including proven verbal and written skills.
• Detailed oriented with ability to manage multiple job functions with minimal supervision
• Expeditors offers excellent benefits:
• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• RRSP Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Pay range 46,000 CAD to 49,000 CAD per annum

Benefits

Additional Information

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Expeditors? Share your experience