Solutions Program Manager
External
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About the role
A Solutions Program Manager ensures technical segment teams operate with consistent standards, learn from each other, and maintain alignment during product launches. You are responsible for ensuring that segment specific motions convert into measurable revenue outcomes that improve win rate, deal velocity, expansion conversion, and competitive displacement. This role works in close collaboration with the Directors of each segment, serving as a critical operational partner to translate strategic direction into structured, scalable programs across the team.
Responsibilities
- Role Utilization - Track and report stage conversion rates, cycle length, resource utilization, and technical qualification accuracy per segment. Surface utilization signals that inform staffing, ramp, and resource allocation decisions.
Requirements
- 5+ years of experience in Program Management, Business Operations, or Strategy, ideally within a SaaS Solutions Engineering, Sales Engineering, or Customer Success organization.
- Proven track record owning cross-functional programs end to end - driving outcomes, not just coordinating activity.
- Strong process design instincts, with the ability to see where work breaks down and build the system that fixes it.
- Operational analytics fluency - comfort with productivity metrics (stage conversion, cycle length, utilization, qualification accuracy) and reporting cadence. SQL proficiency and working knowledge of a BI tool (Looker, Tableau, or equivalent).
- Demonstrated fluency with AI and automation tooling, and a clear point of view on how to maintain agent quality and measure productivity ROI.
- Strong communicator, able to translate complex data and program updates into clear, compelling narratives for audiences from ICs to segment Directors.
- Strong interpersonal and relationship-building skill, earns trust quickly across teams and ensures new programs and changes are well-received.
- Exceptional project management skills with the ability to architect structure within ambiguous, fast-paced environments.
- A finisher mindset with a high degree of ownership and the ability to manage competing priorities with precision.
- Change management experience, ideally supporting an organization through a significant operating transition.
- Proven success navigating the ambiguity of high-growth startup environments.
- Domain knowledge or experience within the Nonprofit sector highly desired.
Benefits
Additional Information
About Fundraise Up We're Fundraise Up - a global fundraising platform built to make donating to nonprofits fast, seamless, and accessible to all. Every month, our technology powers tens of millions of dollars in donations across the globe. We focus on innovation that directly impacts results: faster load times, higher conversion rates, global payment support, and accessibility-first design. Our platform is trusted by many of the world's leading nonprofits, including UNICEF, the Alzheimer's Association, and a wide range of global NGOs. With a 4.9/5 rating across top software review platforms, we're recognized not just for our impact - but for the quality of the product we deliver.
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