Director, Professional Services - EMEA - London

Responsibilities

• Organizational Leadership & Strategy:
• Direct and mentor a team of Sub-Regional Managers, ensuring consistent delivery standards across the hemisphere.
• Define the long-term regional roadmap for services, aligning headcount growth with Services bookings forecasts and emerging graph use cases (e.g., Knowledge Graphs for GenAI, COEs, etc.).
• Drive regional "Service Productization," working with Regional Managers to turn bespoke services engagements into repeatable, scalable services packages.
• Partner with Product and Engineering to turn bespoke graph solutions into repeatable, scalable service offerings.
• Financial & Operational Governance:
• Total P&L accountability for the Americas region, including revenue attainment, gross margin targets, and organizational utilization.
• Regional Revenue Attainment: Achieve or exceed quarterly and annual Professional Services revenue targets for EMEA
• Gross Margin %: Maintain regional delivery margins by balancing internal headcount costs against billable rates and third-party partner usage.
• Services Attach Rate: Increase the percentage of software deals that include a strategic services component (Discovery, Architecture, or Implementation).
• Govern regional capacity planning, ensuring Sub-Regional Managers have the headcount and skills (e.g., Cypher, Data Modeling, Agentic Frameworks) to meet demand.
• Billable Utilization (Regional Average): Maintain an optimal blended utilization rate across all sub-regions, ensuring the team is productive without risking burnout.
• Backlog Conversion Velocity: Monitor the speed at which "Sold" services are converted into "Recognized Revenue" by ensuring Sub-Regional Managers kick off projects promptly.
• Forecasting Accuracy: Maintain high precision in 90-day revenue and resource forecasting to inform global hiring and capacity decisions.
• Customer & Platform Impact:
• Time-to-Value (TTV): Shorten the window between contract signature and the customer's first successful "Graph Query" or production use case.
• Customer Satisfaction (CSAT/NPS): Achieve target scores for post-engagement surveys, ensuring high-quality delivery across all sub-regional teams.
• Renewal & Expansion Rate: Collaborate with Sales/Account Teams to ensure services-led accounts show higher platform retention and expansion into new graph use cases.
• Organizational Scaling & Talent:
• Leadership Development: Success in coaching and promoting high-potential individual contributors into management or "Principal Consultant" tracks.
• Partner

Benefits

Additional Information

About Neo4j: Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world's largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we're disrupting how organizations leverage their data to innovate and stay competitive. Role Overview: The Director is an executive leader responsible for the strategic health and financial performance of the [Territory] Services organization delivering high-quality professional services that drive customer success with Neo4j. Reporting to the Global VP of Professional Services, you will oversee a multi-layered organization, providing direction to hands-on Sub-Regional Managers who oversee the day-to-day regional delivery and technical execution of projects and regional staff (Consulting Engineers and Engagement Managers). Your mission is to build the "Graph Consulting Engine" of the future. You will focus on high-level resource strategy, regional margin optimization, and fostering a culture of excellence across [Territory]. You are managing the business unit that ensures our enterprise customers successfully transition to a relationship-first data paradigm on the cutting edge of Generative AI. This role balances team leadership, cross-departmental alliance building and strategic customer relationship management to ensure exceptional outcomes and customer satisfaction. Working closely with sales teams and cross-functional stakeholders, the Director plays a pivotal role in the company's growth through service excellence and customer success.

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