Mid-Market Account Manager

About the role

At Greenhouse, we live by our mission through using our own product t

Responsibilities

• Effectively manage a dedicated Mid-Market book of business.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota objectives.
• Own the renewals and up-selling of new products and services into our rapidly growing ecosystem of customers.
• Act as a trusted advisor, leading product adoption efforts across your customer base and ensuring customers are deeply engaged and maximizing the value of Greenhouse.
• Craft compelling narratives and prove customer value through comprehensive business reviews and strategic touch points.
• Develop and execute strategic account plans that map out expansion and upsell opportunities as part of the broader sales organization.
• Proactively identify and mitigate churn risks , owning resolution strategies and advising sales leadership of the ideal path forward wherever appropriate.
• Additional projects and responsibilities as business needs require.

Requirements

• Experience in a quota-carrying role, preferably in a SaaS organization
• Strong financial literacy and commercial acumen to drive profitable, high-impact decisions
• Ability to adapt communication to different audiences, influence stakeholders, and tell compelling stories to achieve outcomes
• Expertise with unpacking complex challenges and distilling them into simple, actionable solutions
• Ability to manage a large book of business, prioritizing customers based on opportunity, risk, and growth while aligning stakeholder expectations
• Strong discovery, negotiation and creative problem-solving skills
• Applicants must be currently authorized to work in the United States on a full-time basis.
• If you are based in California, we encourage you to read this important information for California residents linked here .
• The anticipated closing date for this role is Wednesday, July 8, 2026.
• #LI-BC1

Benefits

Additional Information

Our mission at Greenhouse is to make hiring work for everyone - so we go to great lengths to hire great people because we believe that they're the foundation of our success. At Greenhouse, you'll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission. Join us to do the best work of your career, solving meaningful problems with remarkable teams. We are looking for a Mid-Market Account Manager for our Account Management team here at Greenhouse! As a Mid-Market Account Manager, you will own the entire customer relationship, including renewals, adoption and product optimization strategy, as well as the upselling of new products into our rapidly growing ecosystem of customers. You will not only ensure a premium experience for our customers by understanding their business objectives, but also collaborate with our cross-functional partners to streamline workflows and communication processes within Greenhouse. Who will love this job A strategic hunter - You thrive in a competitive environment and feel rewarded through finding and driving revenue. You look at the full picture of an account and recommend the best solutions for both the customer and Greenhouse. A natural collaborator - You enjoy working with others and leveraging strong partnerships to achieve the best outcome. A thoughtful mediator - You stay calm under pressure and are successful and helpful through tough situations and hard-to-close negotiations. An excellent teammate - You bring a detail-oriented approach to improving processes, actively contribute ideas to elevate the team, and consistently celebrate others' wins.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Greenhouse? Share your experience