Software Technical Support Engineer - Sydney

About the role

Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency. Our team is responsible for supporting customers in the "Industrial Automation" business in our Pacific Zone of Australia and New Zealand. Reporting into the Customer Success division, Pacific (Zone) and based in Macquarie Park NSW, the Software Technical Support Engineer is tasked with ensuring continued smooth operations for our customers, troubleshooting and diagnosing faults in a wide range of areas across SCADA verticals and products that we support including GeoSCADA, AVEVA System Platform and AVEVA Plant SCADA. The role also collaborates closely with other teams including pre-sales, sales, quotes and procurement within the organisation, focusing on the customer's end to end experience with Schneider Electric.

Responsibilities

• Owning, investigating and resolving complex software issues, proposing work-a-rounds for customers
• Accurate and timely documentation of activities and findings in case management system
• Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team
• Collaboration with colleagues in other support centers and departments
• Focus on customer experience, contributing a successful interaction. Managing customer experience by regular and empathetic communication with customers while keeping the focus on technical resolutions
• Learning every day and actively contributing to the team and our customers
• About You
• Key skills and experience:
• Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA will be advantageous
• Ability to demonstrate understanding of windows operating system, networking concepts and security
• Knowledge of general windows operating system tools and commands that help with diagnosing and troubleshooting software
• Working knowledge and understanding or experience with integrating hardware and software
• Quick thinking, self-motivated and inspired action is a must to maintain customer satisfaction while resolving issues satisfactorily
• Our Recruitment Process
• Apply online
• Initial phone conversation
• In-person panel interview
• Apply now! Help us build the future of automation - together.
• Benefits of Working for Schneider Electric
• Flex@Work - a proactive, supportive and inclusive approach to flexible work options
• FREE access to Coursera - online University to support your ongoing development
• Fitness Passport - focus on your health and wellbeing
• Share program with the option to participate and receive discounts and contributions
• Annual Leave purchasing options to ensure you have flexibility in your downtime
• Discounts at major vendors such as; Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes
• Ongoing training and development on an expanding portfolio of Schneider products
• Join the World's Most Sustainable Company and known as a market leader
• Named as one of Glassdoor's Best Places to Work 2026
• Be part of an organisation that lives it's Values through Care and Inc

Additional Information

Come and join a truly global organisation and enjoy a new career challenge Utilise your proven Application Support experience Macquarie Park location, close to public transport + hybrid working

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