Senior Analyst, Biller Release Testing

Responsibilities

• Designing and executing test plans to validate new feature releases and system changes in billing systems and related software applications, with an emphasis on Amdocs CES & CSG - CCS/ACSR platforms
• Identifying and implementing test strategies to support comprehensive testing across Amdocs CES Billing, CSG Billing, related CRM & Ordering interfaces, and Customer Care modules
• Collaborating with Product Development teams to identify release requirements and new feature functionality for all scheduled billing system changes (Amdocs CES, CSG - CCS/ACSR) to ensure alignment with QA testing and validation objectives
• Reviewing and verifying new release design specifications affecting billing systems functionality, invoice accuracy, and downstream system impacts
• Managing regression testing procedures and automated test suites to maintain billing stability and data integrity across releases
• Validating end-to-end flows from order through fulfillment into billing, ensuring accurate financial outcomes
• Supporting and driving billing release management activities, including cross functional awareness, test readiness, defect triage, and release sign-off
• Performing root cause analysis and troubleshooting issues related to data quality and billing defects
• Mentoring junior QA engineers and serving as a technical leader within the QA team, providing guidance on best practices and testing techniques
• Supporting the evaluation and trial of new infrastructure designs or services, ensuring they meet quality standards
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.
• Highly Preferred Skills & Qualifications
• Amdocs CES Billing System
• CSG Billing System (CCS/ACSR)
• Data Quality
• Root Cause Problem Solving
• Troubleshooting
• 4+ years in QA testing within telecom billing/BSS
• Experience with Mobile/Cellular QA & Validation testing
• Strong analytical skills
• Work Location & Travel
• Virtual/ (U.S.). Travel as needed for control reviews, audits, and executive forums.
• Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. I

Benefits

Additional Information

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Information Systems Solutions (ISS) Organization is the enterprise function accountable for the end‑to‑end accuracy, stability, configuration, governance, controls, data integrity, and financial performance of Comcast's residential billing ecosystem and recently expanded to Xfinity Mobile billing, supporting one of Comcast's key growth drivers. This role is part of the Billing Quality & Assurance function of ISS and will support Billing Platform UAT & release management across CSG and Amdocs. This will include new functionality testing for each new billing system release, along with regression testing. This job focuses on designing test plans for product functionality and refining QA methodologies. It includes strategy development and team collaboration to align QA with product needs. The role manages regression and automated tests, reviews products for quality, and mentors junior QA engineers. It promotes best practices and evaluates new designs for quality standards. Job Description

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