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Job Description To perform temporary duties as assigned by the business unit to support operational needs and ensure continuity of service delivery. Hello Future Contractor Welcome to FNB Short Term Insurance, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998 . Are you someone who can: - Manage incoming calls by answering, screening, and directing clients to the correct departments in line with service standards. - Handle overflow calls and ensure client queries are efficiently routed to the appropriate teams. - Operate and maintain a message centre by accurately capturing, allocating, and tracking client messages. - Ensure messages are distributed to the correct departments and stakeholders for timely follow-up and resolution. - Provide professional and courteous communication when engaging with internal and external clients. - Assist with general administrative duties, including data capturing, updating records, document management, and reporting. - Maintain accurate records and ensure all information captured is complete and updated. - Support departmental processes by identifying opportunities to improve efficiency and client service delivery. - Manage multiple tasks while maintaining accuracy and meeting agreed turnaround times. - Escalate urgent queries or service issues to the relevant teams in line with business processes. You will be an ideal candidate if you: - Hold a Grade 12 qualification. - Have previous experience in administration, customer service, call centre, reception, or financial services environments (advantageous). - Demonstrate strong administrative and organisational skills. - Have excellent verbal and written communication skills. - Are customer-focused with a professional and helpful approach. - Have strong attention to detail and accuracy when capturing information. - Are computer literate and able to work with multiple systems. - Can work under pressure and manage high volumes of calls and administrative tasks. You will have access to: - Opportunities to network and collaborate - Challenging Working environment - Opportunities to innovate We can be a match if you are: - Always doing the right thing - Fight for ethical conduct and transparency, both inside and outside - C urious - Believe in insight, creativity, and its power to unlock value - Deeply Invested - Take initiative and be a leader in your own right - Valuing differences - Be inclusive, gracious, decent, and humble - Building Trust not Territory - Create a culture of sharing - Courageous - We've built a culture of bravery by speaking our minds and encouraging others to do the same Are you interested in taking the step? We look forward to engaging with you further. Apply Now! All appointments will be made in line with FirstRand Namibia's Employment Equity plan. The Group actively supports the recruitment and advancement of people with disabilities. We encourage that candidates voluntarily declare their disability and consult the Group should they require reasonable accommodation. #post #fnb #LI-RM3 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 08/07/26 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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