Payroll Team Lead

About the role

This is a hands on leadership role, where you'll lead a team responsible for delivering accurate, compliant payroll services to a wide portfolio of clients. You'll play a key role in ensuring exceptional service delivery while developing and motivating your team.

Responsibilities

• Lead, coach and develop a team of payroll professionals to maximise performance.
• Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs.
• Act as the primary escalation point for payroll queries and client issues.
• Manage team performance, productivity and development plans
• Build strong, trusted relationships with clients, ensuring high satisfaction and retention.
• Maintain up to date knowledge of payroll legislation and ensure team compliance.
• Support continuous improvement of payroll processes and service delivery
• About You
• 5+ years' payroll experience, including end to end payroll processing.
• Strong knowledge of PAYE, pensions and payroll legislation.
• Experience leading or mentoring a team
• Strong customer focus with excellent communication skills
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, deadline driven environment
• Why IRIS?
• Join one of the UK's largest privately held software companies supporting millions of users
• Work in a collaborative, people first environment recognised as a Great Place to Work
• Opportunities for career progression and development
• Flexible and remote working options available
• Be part of a business that powers critical payroll services across the UK
• Please note:
• We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

Additional Information

At IRIS Software Group, we power the businesses behind the UK economy processing payroll for a significant proportion of UK employees and supporting organisations with mission-critical solutions. We are now looking for a Client Payroll Team Lead to join our growing payroll bureau team.

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