Transfer Agent

About the role

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you. Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status, or any other status protected under applicable law. Where applicable, will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, as well as to perform essential job functions. Please contact us to request more details of the role at reclutamientocr@mcmcg.com .

Responsibilities

• Identifies consumer Identity and transfers them to the correct destination agent though outbound calling. 95%
• Perform other duties, as assigned. 5%
• MINIMUM REQUIREMENTS
• EDUCATION: High School Diploma
• EXPERIENCE: 1+ year general office experience with exposure to standard business processes
• KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
• Data Entry knowledge
• Experience using Microsoft Office
• Ability to work in a team environment
• English literacy and oral skills
• Self-Motivated & Driven by Earning Incentives
• For Costa Rica Only: Spanish fluency; English (Verbal: 70%+, Written: 70%+, Reading comprehension: 70%+)

Requirements

• EDUCATION: Associate's
• EXPERIENCE: 1+ year in customer service field directly working with customers to resolve their issues
• KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
• Effective problem solving; time management/organizational skills; customer service skills; conflict management skills;
• Ability to communicate assertively and work by objectives

Benefits

Additional Information

The Transfer Agent is responsible for making outbound dials, verifying the correct consumer and efficiently transferring the right party to the destination agent.

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