Network Engineer
External
Honest Networks · New York, NJPrepare for this interview
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About the role
Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia.
Requirements
- Technical Skills
- Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP
- Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling).
- Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik.
- Working knowledge of OSI model.
- Experience with network monitoring software preferred.
- Familiarity with wireless broadband radio and fiber networks.
- Personal Attributes
- Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience.
- Works well under pressure; example: can identify and solve service-impacting network issues in a timely manner.
- Friendly, enthusiastic, and professional communication. You may be asked to interact with customers and must have strong customer communication and customer service skills.
- Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company.
- Interest in networking, startups, and solving technical problems.
Benefits
Additional Information
About Honest Networks Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net .
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