Product Manager, L2

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join us as a Product Manager on the Console team, leading product development for the unified Console platform. This position is a critical role designed to drive the execution of Twilio's Console consolidation and self-service goals. As a Product Manager (L2) on the Console Team, you will focus on building the "One Console" experience, ensuring a unified customer model and seamless migration for acquired entities like Segment. You will play a key role in empowering developers through intelligent Console capabilities and AI-driven experiences to life.

Responsibilities

• Intelligent Console: Drive self-service goals to allow developers to build custom interfaces on top of core console capabilities, empowering the partner ecosystem.
• M&A Portal Migration: Lead the effort to migrate M&A customers into the Twilio One Console ecosystem, establishing a single, unified view of the customer console.
• Legacy Console Sunset: Manage the deprecation of legacy Console systems to reduce technical debt and unify the UI without compromising the reliability of our Tier-0 platform.
• Cross-Functional Integration: Partner with Engineering, Design, and Edge teams to ensure a consistent experience across the Twilio platform and mitigate risks during strategic consolidation.

Requirements

• Required:
• Experience: 1-2 years of Product Management, entrepreneurial (e.g., founder), or intensive project experience.
• Backgrounds building data-driven platforms, AI-powered intelligence tools, or web applications are a plus.
• Developer Experience Insight: Understanding of how developers interact with platforms, APIs, and headless architectures to build custom interfaces.
• Execution Mindset: Strong ability to manage tactical execution at the scrum level while balancing reliability and feature delivery.
• Strategic Problem Solving: Proven ability to thrive at the intersection of business and technology. You should have a demonstrated track record of using market trends and business strategy to adapt and grow products in fast-moving tech space.
• Platform & User Insight: Understanding of how diverse, complex personas (whether they are developers, marketers, or other operators) interact with platforms to build custom workflows.
• Execution & Workflow Optimization: A strong execution mindset with a passion for multidisciplinary work. You excel at taking a product from concept to reality, improving workflows through data visualization, automation, and tactical execution at the scrum level.
• Desired:
• Recent graduates with strong startup or multidisciplinary experiences with a 'can do' attitude are highly encouraged to apply
• Behavioral Analytics: Experience using data to identify "friction points" in a user journey and designing automated interventions to solve them.
• Cross-Channel Developer Experience: Knowledge of how to design seamless transitions across differe

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