Associate Communications Partner for Customer Service and Experience

Responsibilities

• You will create content, write and edit SOPs, and enhance messaging to engage our internal customers.
• You will serve as a key resource for our Customer Service and Experience team members with knowledge of handling customer calls, emails, and chats effectively, support one-call resolution, and reduce customer effort.
• You will assess potential impacts on customers and representatives when developing new programs or updating existing procedures to support all QVC Group Customer Service and Experience divisions and departments.
• You will complete assigned projects and tasks that support Customer Service and Experience programs, promotions and procedures.

Requirements

• Must demonstrate strong writing and editorial judgment by consistently translating complex business strategies into clear, concise, audience-appropriate messaging using the Smart Brevity framework.
• Fluency with modern communications channels and tools, including intranets, video content, and knowledgebase platforms
• Comfortable using AI as an aid in writing, editing, and completing communications
• Bachelor's degree or 2+ years' experience with professional communications, marketing, or knowledgebase management
• Demonstrated project management skills.
• #LI-Remote
• This is a remote position.
• If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Benefits

Additional Information

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team The Associate Customer Service Communications Partner supports HSN, and plays a fundamental role in shaping how our team members connect to our strategy, culture, and to our customer. You'll report to the Manager of CS Communications and be a trusted partner to the QVC Group CS&E leadership team. Where You'll Work This is a remote role , but you must live in one of the following states to be considered: Pennsylvania, Delaware, and New Jersey .

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