Group Manager - Transactional Quality (PTP/RTR/OTC) - PCT - Chennai - REF99254X_2026241905

About the role

- Responsible for achieving and exceeding SLA targets. - Work closely with Quality DM/AM to drive process improvements to meet and exceed customer requirements (SLAs).- Anticipating changes in client business and to take effective steps to mitigate associated risks. Coaching, motivating and promoting key staff. - Engaging with clients to identify potential business opportunities - Ensuring staff are sent for Personal development trainings - Responsible for VOC actionable' s and initiatives. - Handling & solving customer problems in an efficient manner, keeping in view the organizational standards & to enhance customer loyalty.- Workforce management: - - Engaging with clients on new products, industry and application changes and enhancements - Performance review with clients.- Decisive spoken / Verbal communication skills - Ability to lead and motivate a team- High on communication skills/ writing skills (English) - High on Customer centricity and interpersonal skills - Strong Analytical skills and eye to detail - Six Sigma Deployment (Quality) - Planning and Mentoring Continuous improvement initiatives and complete BPET roadmap for process- Monitor and drive calibration exercise as required with BE team - KPI deployment for TQ resources . BCOM

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Company Intel

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