Account Executive Development Program - Virtual (Illinois, Massachusetts, Connecticut)
External
Alight · IL Illinois VirtualPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
The Account Executive Development Program is a 24-month developmental role designed to build on prior experience (3+ years desired) in the benefits industry and demonstrated abilities in customer/client service to further develop the skills, business acumen, and client management capabilities needed to successfully assume ownership of a client book of business within Alight's Client Management organization.
Responsibilities
- Support the Strategic Account Executive in managing day-to-day client needs, including meeting preparation, follow-ups, and action tracking.
- Help build relationships with client contacts by providing timely responses, coordinating the right internal resources, and maintaining a high level of professionalism.
- Assist with renewal and retention activities by gathering inputs, compiling materials, and supporting proposal/contract processes under guidance.
- Coordinate internal partners (delivery, operations, product, finance, legal) to help resolve client questions, service issues, and escalations, ensuring clear ownership and deadlines.
- Maintain account documentation (contact lists, meeting notes, risks/issues logs, success plans) and keep CRM/account records accurate and current.
- Prepare standard reporting and performance review materials (service metrics, milestones, outcomes) and help summarize insights for client discussions.
- Identify potential cross-sell/upsell signals (new needs, pain points, organizational changes) and route opportunities to the SAE and appropriate teams.
- Learn and apply Alight solution knowledge and delivery basics to connect client needs to the right capabilities and next steps.
Requirements
- 3-5 years of experience in account management, client success, sales support, consulting support, or customer-facing roles (HR/benefits, healthcare, brokerage, SaaS, or related industries preferred).
- Exposure to supporting employer or enterprise accounts (or comparable B2B clients) with multiple stakeholders; experience with 1,000+ employee accounts is a plus.
- Strong written and verbal communication skills with the ability to present information clearly and professionally.
- Demonstrated organization and follow-through: able to manage multiple priorities, maintain detailed notes, and meet deadlines.
- Foundational problem-solving skills and comfort coordinating across teams to drive issues to resolution.
- Growth mindset and curiosity to learn solutions, delivery processes, and consultative selling skills.
- Comfort using CRM and productivity tools (e.g., Microsoft Office) to maintain account records, reporting, and documentation.
- Collaborative, client-first approach with professionalism and discretion when handling sensitive client information.
- Willingness and ability to travel as needed to support business objectives, including client meetings, team collaboration, and on-site engagements.
- Application and Interview
Benefits
Additional Information
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at alight? Share your experience