IVR QA Engineer- R01566922

Requirements

• Job Description - IVR QA Engineer
• Job Summary
• We are seeking a skilled IVR QA Engineer to validate and ensure the quality of contact centre solutions built on Amazon Connect and related technologies. The role involves testing IVR flows, voice and chatbot interactions, backend integrations, and ensuring seamless customer experience across channels.
• Key Responsibilities
• IVR & Contact Flow Testing
• Validate IVR call flows, routing logic, and customer journeys
• Perform end-to-end testing of inbound, outbound, and callback flows
• Test voice, chat, and self-service interactions for accuracy and usability
• Functional & Integration Testing
• Test integrations between Amazon Connect, AWS services, and backend systems
• Validate APIs, Lambda functions, and data flows across systems
• Ensure correct handling of user inputs, fallback scenarios, and edge cases
• Test Design & Execution
• Design detailed test cases, test scenarios, and test data
• Execute functional, regression, system, and integration testing

Additional Information

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. IVR QA Engineer Know more about Brillio : https://www.brillio.com/join-us/ PPE: https://www.brillio.com/platform-and-product-engineering/ Equal Employment Opportunity Declaration Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #LI-PS1 Know what it's like to work and grow at Brillio:

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