Key Holder Harrods London -Marella

Responsibilities

• Sales & Client Experience
• Deliver exceptional, personalised service in line with luxury retail and Harrods standards
• Achieve and exceed sales targets and KPIs
• Build and maintain a strong personal client base through proactive clienteling
• Develop long-term relationships to drive loyalty and repeat business
• Provide expert styling advice and product knowledge
• Leadership & Team Support
• Act as Manager on Duty when required
• Lead by example in sales, service, and professionalism
• Support and motivate the team to achieve concession targets
• Assist with onboarding and mentoring new team members
• Operations & Store Standards
• Support opening and closing procedures and ensure store security
• Maintain exceptional visual merchandising and boutique standards
• Support stock management, replenishment, and deliveries
• Ensure compliance with Harrods and brand operational procedures
• About You
• Essential
• Previous experience in premium or luxury retail
• Strong sales track record and client-focused approach
• Excellent communication and interpersonal skills
• Professional, reliable, and trustworthy
• Strong organisational skills and attention to detail
• Desirable
• Experience working within Harrods or luxury department store environment
• Previous senior sales or supervisory experience
• Clienteling experience

Benefits

Additional Information

We are seeking a motivated and commercially driven Key Holder to support the leadership team in delivering exceptional sales performance and world-class client experience. As a Key Holder, you will act as a brand ambassador and role model for the team, supporting daily operations and taking ownership of the concession in the absence of management.

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