Guest Services Officer (Hospitality / Front Office)

Responsibilities

• Deliver courteous, efficient front office services and fulfill guest requests promptly
• Handle guest inquiries, complaints, and escalations with tact and timely resolution
• Manage all calls professionally, ensuring prompt response within service standards
• Perform cashiering duties in accordance with established policies and procedures
• Build and maintain strong guest relations with in-house guests
• Take ownership of service issues and prepare incident/glitch reports when required
• Enforce room security, safety, and emergency procedures in compliance with guidelines
• Promote the use of safety deposit (El-Safe) systems following proper protocols
• Provide accurate information on facilities, services, and local attractions
• Maintain effective communication with internal teams for smooth operations
• Uphold high standards of personal grooming and a clean, organized work area
• Carry out additional duties or ad hoc assignments as directed by supervisors

Requirements

• O-Level qualification or equivalent
• Prior experience in customer service or administrative support
• Willing to work rotating shifts, weekends, and public holidays
• Experience in hospitality is an added advantage
• Knowledge of Hotel Management Systems (HMS) is an added advantage
• We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.
• Please kindly refer to the Privacy Policy of Good Job Creations:
• https://goodjobcreations.com.sg/en/privacy-policy/
• EA Personnel Name: Rhys Goh Hui Ming
• EA Personnel Reg. no.: R2198664
• EA License no.: 07C5771
• #SCR-rhys-goh

Additional Information

Job Summary: Guest-focused professional to deliver exceptional front office service, resolve issues, and enhance overall guest satisfaction and experience.

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