Lead Logistics Customer Experience Manager

Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching and support to ensure delivery against KPIs.
• Oversee origin and destination activities and ensure operational execution meets service standards.
• Champion The Maersk Way principles in team behaviors and decision-making.
• Be accountable for the full customer experience across the LLP value chain, from origin to destination. Act as the escalation point for service issues and drive resolution across function
• Ensure team initiatives are aligned with strategic goals and customer needs. Identify risks early and implement mitigation plans to protect service delivery.
• Escalate critical risks and lead resolution efforts in collaboration with stakeholders.
• Collaborate effectively with CX, CPMs, FPOs, and other GSC teams to deliver seamless service. Participate in cross-functional customer teams to ensure alignment and shared accountability
• Skills and Competencies:
• Extensive experience in Lead Logistics / 4PL / supply chain operations
• Proven track record in leading large, cross-functional teams
• Strong exposure to global operations, transformation, and process improvement
• Experience in stakeholder management across regions and functions
• Demonstrated success in driving cost optimization and performance management
• Who we are looking for:
• Bachelor's degree in supply chain, Logistics, Business, or related field
• Advanced degree or certifications (preferred)
• Strong experience in Lead Logistics processes for the respective area
• Understanding of Maersk systems across Ocean & L&S
• End to end value stream knowledge (LTA to Invoicing)
• Strong communication, influencing and stakeholder management skills
• Highly customer centric
• Result driven combined with the ability to achieve results through people
• Comfortable working in a matrix organization
• Willing to work on an RTO setup and day shift schedule.
• We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Benefits

Additional Information

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

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