IT Support Specialist 1

Requirements

• Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Description:
• This role contributes to maintaining secure, compliant, and standardized computing environments while supporting service delivery, reporting, and user education efforts across The Polytechnic School.
• Position Salary Range:
• $48,600 - $60,800; DOE
• Essential Duties:
• Provides technical support to faculty, staff, and student workers via phone, email, in person, and remote support tools.
• Troubleshoots and resolves hardware, software, operating system, and basic network issues using documented diagnostic procedures and established service standards.
• Installs, configures, secures, maintains, and supports computers, peripherals, audiovisual (AV) equipment, and operating systems in accordance with university IT policies and security best practices.
• Develops, applies, and maintains standard computer images with authorized and licensed software to ensure consistent, secure configurations.
• Assists with mitigation of security vulnerabilities by ensuring systems are patched, encrypted, and configured according to university standards (e.g., MFA, Bitlocker, FileVault).
• Receives, deploys, replaces, and tracks computers and other IT hardware as part of the full asset lifecycle management process.
• Assists with inventory management, asset tagging, surplus/salvage processes, and documentation in accordance with ASU policies and audit requirements.
• Coordinates and supports physical office moves for faculty and staff, including technology setup, AV support, and connectivity validation.
• Assists with annual space survey audits to ensure office and asset assignment accuracy.
• Supports facilities-related needs, including submitting facilities tickets, assisting with office access issues, and coordinating space and infrastructure-related IT requirements.
• Tracks, documents, and reports on service requests, equipment deployments, and recurring technical issues to support operational analysis and continuous improvement.
• Assists with implementing standardized processes and helps train student workers, faculty, and staff on IT procedures, security awareness, and appropriate technology use.
• Maintains foundational awareness of emerging technologies, including Al tools and literacy considerations, and supports responsible use within established guidelines.
• Collaborates with TPS IT staff on a variety of technical and administrative projects, exercising sound judgment and problem-solving skills within established scope of responsibility.
• Comp TIA A+ certification or equivalent foundational IT certification.
• Comp TIA Network+ certification or demonstrated knowledge of networking fundamentals-
• Experience managing daily IT support tickets and assisting with helpdesk operations, including tracking and reporting metrics.
• Strong written and verbal customer service and communication skills.
• Effective organizational skills with the ability to plan, prioritize, and manage multiple tasks with moderate autonomy.
• Experience installing, modifying, troubleshooting, and repairing computer hardware and software.
• Experience diagnosing and resolving hardware and software issues with increasing independence.
• Experience supporting common software applications (e.g., Microsoft Office, Zoom, Acrobat, Visual Studio).
• Basic knowledge of TCP/IP and network troubleshooting.
• Experience imaging and supporting Windows 10/11 and macOS operating systems.
• Familiarity with deployment and directory services tools such as SCCM, MDT, Active Directory, and Group Policy.
• Knowledge of standard security, encryption, and compliance practices (e.g., MFA support, Bitlocker, MBAM, FileVault).

Benefits

Additional Information

Job Profile: IT Support Specialist 1 Job Family: IT Support Services Time Type: Full time Max Pay - Depends on experience: $60,800.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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