Analyst OTC Process Reliability

Responsibilities

• Manage OTC exceptions and support: resolve consignment reconciliations,
• billing kickouts, pricing/incomplete orders, zero-pick and credit holds; perform
• Winshuttle operations and SERF testing; triage EDI/IDOC errors (open IRIS
• tickets, escalate to IT); troubleshoot SAP access; ensure compliance, produce
• order notes, drive cross-functional fixes and customer follow-up, and complete
• required training.
• Support moderate-sized OTC projects: define scope, gather requirements,
• manage delivery tasks, and drive timely decisions.
• Act as the OTC subject-matter expert for DePuy Synthes processes, answering
• inquiries, resolving issues, and providing status updates to business and IT
• partners.
• Own change control, communications, and stakeholder alignment for process improvements, break/fix activities, and approved system changes.
• Collaborate with commercial, supply chain, compliance, and IT teams to design end-to-end solutions and perform root-cause analysis.
• Support requirements gathering and testing activities, including participation in solution reviews, development of test plans, and preparation of valid data for Business Simulation Testing and User Acceptance Testing.
• Drive continuous improvement using Lean/Process Excellence and project
• management techniques while maintaining visibility into supply-chain
• interdependencies.
• Utilize SAP and work with supply-chain platforms (e.g., Jira, SolMan, IRIS) to
• enable remote, cross-functional collaboration and traceability.

Requirements

• Education:
• Bachelor's degree required
• Degree in Supply Chain, Information Technology, Business, or a related field
• preferred
• Experience and Skills:
• Required:
• Minimum of 2 years of relevant professional experience
• Strong analytical and problem-solving skills with technical aptitude
• Experience with testing methodologies and structured validation processes
• Knowledge of compliance requirements (e.g., CSV, SOX, GxP)
• Process-oriented mindset with attention to detail and accuracy
• Proven ability to manage multiple priorities, stay organized, and meet deadlines
• Preferred:
• Understanding of OTC processes and error handling workflows
• Understanding of Error Handling Processes as it relates to the OTC process
• Understanding of supply chain interdependencies (end-to-end)
• Demonstrated use of continuous improvement tools and methodology such as,
• Process Excellence, LEAN, and project management, to evaluate, challenge,
• and optimize business processes.
• Change management skills
• Experience in SAP Sales & Distribution Module
• Detailed understanding of MedTech business processes and data
• Experience using Supply Chain tech platforms (e.g. JIRA, Solman, IRIS etc.)
• Validated experience working remotely with business partners, in a highly
• collaborative environment
• Strong written and verbal communication skills, with ability to work across all
• organizational levels
• Other:
• Limited; up to 10% domestic and/or international travel may be required
• For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
• Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company

Benefits

Additional Information

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America Job Description: DePuy Synthes is recruiting for a(n) Analyst, OTC Process Reliability, located in Raynham, MA or Palm Beach Gardens, FL or Warsaw, IN. Job Overview: The Analyst, OTC Process Reliability plays a key role in supporting the Order to Cash (OTC) Business Process Enablement organization by ensuring the reliability and continuous improvement of OTC systems and processes across DePuy Synthes. This position focuses on resolving operational issues, supporting system enhancements, and enabling efficient order processing that directly impacts customer experience and business performance.

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