Patient Service specialist, PRN Ingram Cancer Clinic, Lebanon

Responsibilities

• Observes professional ethics in maintaining confidential information acquired concerning the personal, financial, medical or employment status of patients of HRMC/Clinic and their families.
• Participates in performance improvement activities.
• Provides excellent customer service skills when dealing with patients, families and/or significant others, outside vendors, co-workers and physicians
• Prepares for next day appointments and notifies patients of any appointment delays.
• Dresses neatly and appropriately in compliance with dress code.
• Travels to other clinics as requested to prevent staffing shortages
• Assists co-workers during down time.
• Assists in all other duties as assigned.
• TECHNICAL CAPABILITIES
• Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.
• At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.
• Core Accountabilities:
• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.
• Core Capabilities :

Benefits

Additional Information

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VICC Regional - Lebanon Job Summary: The Clinic Office Assistant shall be responsible for the administrative functions within the medical office. Duties include scheduling patient appointments, following corporate protocol for patient check-in and patient check-out, understanding collection procedures, verifying multiple insurance packages, and completing medical records requests in a timely manner. . Shift: 8:00a. - 4:30pm, three days a week

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