Associate (Billing/O2C)

About the role

The role is responsible for end-to-end Billing and Collections Management, ensuring accurate, timely, and compliant invoicing and effective recovery of receivables. The position supports matter billing, client collections, and stakeholder query resolution while meeting defined SLAs, quality standards, and control requirements. The role also contributes to audit support, data reconciliation, and continuous process improvement to reduce lock-ups and bad debt. Who you will work with Partners, fee earners, and secretarial teams for billing narratives, amendments, and approvals Local office finance teams and regional stakeholders Audit, compliance, and control teams during internal and external reviews What you will be responsible for Managing end-to-end billing activities, including narrative review, time adjustments, pre-bill generation, draft review, and bill finalisation Ensuring billing accuracy through quality assurance, data reconciliation, and adherence to SLAs Manage client follow-ups and query resolution Maintaining debtor summaries, analyzing bad debt, and reducing lock-ups Driving improvements to accelerate cash collection and payment release Supporting audits and ensuring compliance with operational and control standards

Responsibilities

• Billing Management
• Narrative Review
• Establishing the billing activity of the projects/ matters.
• Generate the pre bill and drafts.
• Review of the draft bill.
• Follow up with Secretaries if required for amendment.
• Finalization of the bills if in scope.
• Complete quality assurance on billing field
• Reconcile the data.
• Comply with TAT and Accuracy as per SLA / operations metrics
• Handling local office's queries
• Supporting role during audits
• Collection Management
• Establishing the collection activity/ cycle.
• Follow up with clients for payment.
• Handling client queries.
• Handling Local offices queries.
• Analyzing the bad debt
• Managing the client contacts
• Initiating the improvements for quick payment release
• Initiating the improvements for reducing lock ups.
• Maintaining the debtor summary and scope
• Your experience
• The successful candidate should have:
• Desired experience:
• 1-2 years relevant experience in Billing and collection/ Accounts receivables
• Commerce graduate. Flexibility to work in 24*7 environments
• Good communication - oral & written
• Self-starter, energetic and good team player
• Open to deliver additional efforts as and when needed
• Achievement of Weekly/Monthly/Quarterly targets and SLA.
• Been driven and motivated to achieve targets set.
• Following Robust escalation process.
• Resilient under pressure and ability to quickly adapt to unforeseen work demands, Including day-to-day activities
• Handling of queries for the owned area of responsibility
• Working with cross functional teams in Country
• To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.
• To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
• To respond and action in a timely professional manner any escalations received
• To provide timely and accurate reporting that captures performance trend metrics and actionable management information.
• How we will support you
• From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
• Equal opportunities
• Our global network of affinity, faith and support groups are open to all. These communities help to create an environment where everyone at the firm can feel they belong and can reach their full potential.
• Find out more about our inclusive culture here

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