Project Coordinator

Responsibilities

• This role is responsible for maintaining project documentation, including risk logs, issue trackers, meeting notes, and decision registers. It also helps ensure that timelines are met, dependencies are understood, and stakeholders remain informed throughout the project lifecycle.
• Core Duties:
• Coordinate and drive multiple cross-functional projects related to customer service and order-to-cash process improvement.
• Develop and manage detailed project plans, timelines, milestones, interdependencies, and resource tracking.
• Lead project meetings, working sessions, and stakeholder reviews; prepare agendas, document decisions, and track follow-up actions.
• Maintain project documentation, status reports, and governance materials.
• Partner with cross-functional teams to support process improvement initiatives.
• Support continuous improvement efforts by identifying process gaps, inefficiencies, and opportunities for standardization or automation.
• Assist in documenting business requirements, workflows, and standard operating procedures.
• Monitor and report on key performance indicators such as order cycle time, backlog, billing timeliness, invoice accuracy, dispute aging, deduction trends, and customer responsiveness.
• Escalate project risks, timeline impacts, resource constraints, and unresolved issues to project leaders or functional leadership as appropriate.
• Prepare clear, concise updates and presentations for team members, leadership and/or cross-functional governance forums.
• Support change management and communication planning to improve stakeholder engagement and adoption of new processes.

Requirements

• The ideal candidate will have hands-on experience supporting or coordinating initiatives tied to order-to-cash processes, along with demonstrated ability to work effectively across cross-functional te

Additional Information

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Project Coordinator, Customer Service Job Summary: The Project Coordinator supports and drives cross-functional initiatives focused on improving customer service processes across the order-to-cash lifecycle. This role is responsible for coordinating project execution, managing timelines, aligning stakeholders, and supporting process improvement efforts across customer service, sales, supply chain, finance, and operations. The ideal candidate is organized, detail-oriented, comfortable working in a fast-paced environment with multiple stakeholders and has a continuous improvement mindset. The Project Coordinator serves as a key operational partner to functional leaders, and business stakeholders by ensuring projects remain on track, risks are escalated early, decisions are documented, and communications are clear and actionable.

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