Care Coordinator - CMA

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Located in: Newton, New Jersey 07860 Position Summary The Care Coordinator - Certified Medical Assistant (CC-CMA) facilitates patient continuity of care with the healthcare team. Under the clinical direction and oversight of the Primary Care Provider and Advanced Practical Nurse, the CC-CMA coordinates care for patients needing support by collaborating with the patient, family, physician, providers, nurses, and other members of the healthcare team to identify needs and expedite valuable, appropriate, and cost-effective care. The CC-CMA is a key role in our practice. They create a strong first impression for our patients and ensure they feel cared for by our practice. They will engage with patients and caregivers and communicate orders or instructions from the doctor or clinical provider. They assist clinical providers with documenting necessary communications in a timely manner. Job Title: Care Coordinator - Certified (CC-CMA) Department/Location: Population Health- Home Care Program Reports to: Clinical Supervisor FLSA Status: Nonexempt Direct Reports: n/a Company Overview At Consensus Health, we believe better healthcare begins with a community of strong, independent providers delivering high quality, compassionate patient care with improved outcomes. As New Jersey's fasting growing independent medical group, Consensus Health offers full clinical and operational integration with our value-based care programs, enabling providers to transform the healthcare delivery experience. In addition, Consensus Health owns and manages New Jersey's oldest Independent Physician Association ("IPA") with over 1,000 providers throughout the state. At Consensus Health we believe in fostering an environment of collaboration, participation, and respect. A cornerstone of that belief is a commitment to attracting talented and dedicated team members who work together for the common purpose of providing clinical excellence. Consensus is committed to attracting, developing, and retaining talented people who are passionate about helping physicians and their staff deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served. Duties and Responsibilities The duties include, but are not limited to: Facilitate engagement between PCP and patient. Assist clinical providers by maintaining practice workflow, escalate acute issues to the provider timely. Follows instructions closely and reports observations and symptoms indicative of the patient's reactions to treatments and patient complaints. Responsible for scheduling accurate initial evaluations, follow-up appointments and cancellations. Initiates all appointment reminder calls in a professional and courteous manner, projecting appropriate language and tone of voice. Demonstrates effective oral, listening, and written communication skills that facilitate positive customer relationships and staff interaction in the delivery of care. Prioritizes duties and responsibilities and completes them accurately and in a timely fashion. Maintains confidentiality and demonstrates responsible judgment by updating knowledge, referring problems through appropriate channels, and observing the policies and procedures. Obtain and enter patient history, chief complaint, and update the medication list into the electronic medical record. Maintains compliance with legal requirements, HIPAA, OSHA, and company policies. Assisting with other office duties including answering phones, faxing, filing, etc. Keeps supplies ready by inventorying stock, placing orders, verifying receipt, sorting, and storing. Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations Participation in required staff huddles Maintain predetermined patient caseload Exercise sound clinical judgment, seek advice and sign off from Advanced Clinical Nurse or clinical leadership as appropriate Take initiatives in finding solutions to difficult and/or sensitive problems Participate in quality gap closures Work as a patient advocate Perform other duties/tasks as requested by providers, coordinators, and management in accordance with office procedures/policies or other miscellaneous job-related duties as assigned. Enhance practice reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Qualifications or Education, Training and Experience Current NJ CMA certification Two (2)+ years of experience in one or more of the following settings: Acute Care, Ambulatory, Specialty, Physician Office, or Home Health Knowledge and Skills/Expected Competencies Willingness & ability to interact with healthcare personnel within a variety of clinical settings Understanding of HIPAA, Confidentiality Obligations and nursing b

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