Customer Success Manager - Spanish Speaking Markets (m/f/d)

Responsibilities

• Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the LATAM market.
• Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump (you don't need to be an expert directly).
• Leverage customer feedback to enhance our software, in close collaboration with our development team.
• Continuously improve customer experience and help them day to day in calls and in our supportchat.
• Identify technical bottlenecks with customers and improve our solutions with the engineering team.
• Strategically plan and implement projects that drive Reonic's growth and innovation.
• What Makes You a Great Fit
• Experience in B2B SaaS customer service or success, with a strong emphasis for engaging directly with customers.
• Technical background e.g. (industrial-) engineering.
• Previous experience in the start-up ecosystem.
• Motivation to drive change in renewables and have a positive impact.
• Excellent communication and presentation abilities in Spanish and English.
• Why Join Us?
• Be part of one of the fastest growing VC-backed startup in Germany with 2000+ satisfied B2B customers.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.
• Even if you don't meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back-we value talent and passion above all.
• About Reonic
• At Reonic, we're on a mission to simplify renewable technology with our B2B SaaS solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 2000+ business customers, we're growing fast-and we need YOU to help us accommodate our new and existing customers.

Additional Information

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! Please note that for this role, C2 Spanish proficiency is required. This is a full-time, hybrid position with 3 days at the office in São Paulo.

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