Data Product Operations Manager

About the role

EDO is the TV outcomes company. Our leading measurement platform connects convergent TV airings to the ad-driven consumer behaviors most predictive of future sales. EDO empowers the advertising industry to maximize media impact, optimize creative performance, and know the fair value of every impression-across linear and streaming for an increasingly programmatic world. By combining immediate engagement signals with world-class decision science and vertical AI, EDO equips industry leaders with syndicated, investment-grade data that aligns media to business results, with detailed competitive, category, and historical insights. Leading brands, agencies, networks, streamers, and studios trust EDO's TV intelligence to know what works. EDO is headquartered in New York City and Los Angeles with an office in San Francisco. We recognize the benefits of hybrid working and maintain a policy of three days in the office and two remote work days. EDO is seeking a Data Product Operations Manager to ensure the integrity, consistency, and scalability of our data products. This role will own the governance, taxonomy, documentation, and operational processes that underpin how our data is defined, managed, and consumed across the organization. As our data ecosystem continues to grow in complexity, this individual will serve as the steward of our business definitions, metrics, entities, dimensions, and metadata. They will ensure that data consumers-from Product and Engineering to Data Science, Analytics, and Client Services-have a clear and consistent understanding of the data that powers our products and insights. This is a highly hands-on role. The ideal candidate enjoys diving into data models, pipeline logic, business definitions, and documentation while also building the processes and governance mechanisms that keep them accurate over time.

Responsibilities

• Own Data Taxonomy & Business Definitions
• Develop and maintain the company's data taxonomy, including business entities, metrics, dimensions, classifications, and naming conventions.
• Establish authoritative definitions for key business concepts and data products.
• Ensure consistent usage of definitions across reporting, analytics, applications, and customer-facing products.
• Manage the lifecycle of data definitions, including creation, modification, deprecation, and communication of changes.
• Drive Data Product Governance
• Establish processes for reviewing, approving, and documenting changes to metrics, calculations, and business logic.
• Partner with Product, Data Science, and Engineering teams to ensure definitions remain aligned as products and pipelines evolve.
• Resolve ambiguities and inconsistencies in business terminology and data interpretation.
• Create governance standards that balance consistency with the need for rapid innovation.
• Maintain Metadata & Documentation
• Build and maintain comprehensive data dictionaries, business glossaries, and metadata repositories.
• Document data lineage, transformation logic, calculation methodologies, and business rules.
• Ensure documentation stays synchronized with changes to data pipelines, models, and applications.
• Identify and close gaps in documentation and metadata coverage.
• Improve Data Product Operations
• Create operational processes that improve trust, discoverability, and usability of data assets.
• Define standards for data quality, documentation completeness, and metadata management.
• Partner with Engineering teams to automate metadata collection, lineage tracking, and governance workflows where possible.
• Monitor and report on the health and maturity of the organization's data management practices.
• Recurring Delivery Operations
• Own the operational cadence for data products delivered on a continuous, scheduled basis-ensuring every recurring deliverable is produced reliably, accurately, and on time.
• Maintain a clear picture of all active delivery workstreams, deadlines, and cross-team dependencies; surface risks and blockers early before they affect clients.
• Coordinate across Engineering, Data Science, Analytics, and Client Services to keep delivery workflows moving without gaps or handoff failures.
• Build and maintain internal delivery trackers and status dashboards that give the team clear visibility into what's due, what's at risk, and what's been shipped.
• Client Delivery Support & Relationship Management
• Serve as the primary operational point of contact for clients with active, subscription-based data relationships-receiving issue reports and translating them into clear internal action items.
• Track internal progress against client delivery commitments and proactively flag when timelines are at risk, escalating through the right channels to protect the client relationship.
• When internal capacity or complexity requires more time, negotiate adjusted timelines with clients in a way that preserves trust while creating realistic space for the team to deliver.
• Maintain ongoing co

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