IT Business Services Specialist

Requirements

• Minimum of 2 years macOS & iOS support experience in a corporate environment.
• Minimum of 3 years Windows 10/11 support experience in a corporate environment.
• Strong basic and advanced troubleshooting skills.
• Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.).
• Experience with Active Directory or similar tools like ADManager.
• Creative thinking (thinking "outside the box") and resourcefulness.
• Effective communication skills, both verbal and written.
• Strong documentation abilities.
• Experience with the full Office 365 suite.
• Prior experience with Zoom and Microsoft Teams conferencing.
• Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them.
• Local to the US LOCATION , with the ability to travel at short notice when required.
• Able to prioritize based on impact and urgency.
• Desirable
• Experience with asset management tools and processes.
• ITAM Experience.
• Experience with directly supporting executives (Senior VP levels and higher).
• Wi-Fi and LAN troubleshooting.
• Experience with ISO audit preparation and remediation.
• Experience collaborating with different departments.
• Experience working with 3rd party vendors for support.

Benefits

Additional Information

Core Requirements Support the end-user community, both in office and remote. Provide basic to advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android). Onboard and offboard end users. Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology. Provide white-glove IT support for executives, as well as at marketing events held in the office or other locations. Asset management (managing the lifecycle of IT equipment from procurement to e-waste). End-point management. Leverage vendor support wherever possible to offer the best solution quickly. Train and provide documentation to Level 1 and 2 support team members. Other Requirements Be diligent in ensuring support tickets are closed or reassigned within SLA, with clear and detailed notes. Do everything with data security and SOX compliance in mind. Project Work Participation in ISO/SOX/SOC Security Audits to cover for IT-BS tasks Ensure that all bespoke setups and new procedures are clearly documented to ensure consistency within the team. Relentlessly look for ways to improve what we do.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at solera? Share your experience