Product Support Engineer
External
Trane Technologies · Columbia, SCPrepare for this interview
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Responsibilities
- Actively engage and serve as a trusted partner with Trane account managers and Airside Product Growth Team (PGT).
- Serve as a subject matter expert through technical and application knowledge of Airside products. Continually advance this knowledge through personal development goals.
- Collaborate with internal or external customers in the areas of, but not limited to:
- o Technical Airside equipment understanding and systems application
- o Customer specification, bill of materials review, and pricing questions
- o Non-selectable and design special options.
- This collaboration will include responding to internal product support requests via email and phone using the Zendesk platform.
- Support testing and improvement of our equipment selection system, Trane Select Assist.
- Engage in customer visit process at Columbia facility including direct support or host duties for assigned visits.
- Partner with Sr. Product Support Team Members and Product Management team to:
- o Deliver sales channel training during structured training programs, in support of Airside strategies, and in conjunction with sales office requests
- o Provide voice of customer to support Airside portfolio strategies including new product development (NPD), top line margin expansion (TLME), and Value Analysis/ Value Engineering (VAVE) projects.
- o Support commercialization efforts for new or modified product launches as needed.
- Leverage Lean thinking and project management skills to support team continuous improvement journey. This includes participation in Managing for Weekly Improvement (MWIs) performance reviews and strategic problem solving.
- Learn about our product management strategies and operational frameworks establishing a strong foundation for career growth into diverse areas including product m
Benefits
Additional Information
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies , and through our businesses including Trane® and Thermo King , sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.
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