Lead Business Process Analyst (Transformation)

About the role

The Business Process Analyst - AI Enablement & Change supports the adoption and effective use of enterprise AI solutions across FIS Client Office organizations, including Delivery, Support, and Managed Services. This role focuses on analyzing, improving, and integrating business processes while working closely with teams and designated change champions to embed AI-enabled ways of working into day‑to‑day operations. The analyst balances hands‑on process work with change enablement, education, and continuous improvement to help teams get the most value from existing AI capabilities. Location - Hybrid (3 days in office, 2 days remote): Jacksonville, FL or Milwaukee, WI or Atlanta, GA

Responsibilities

• Analyze, document, and improve business and systems processes, incorporating AI-enabled capabilities where appropriate
• Support AI adoption initiatives by partnering with change champions and operational teams
• Diagram, evaluate, and recommend improvements to existing end‑to‑end processes
• Participate in and facilitate cross‑functional workshops and working sessions
• Develop and maintain process metrics to measure performance and improvement impact
• Collect and analyze data to identify root causes of operational and process issues
• Support quality improvement and re‑engineering efforts aligned to performance gaps
• Assist with training, documentation, and knowledge‑sharing related to new processes and AI usage
• Monitor adoption and provide feedback to improve usability, clarity, and effectiveness
• Perform cost and benefit analyses to support prioritization decisions
• Communicate project status, risks, and outcomes to stakeholders
• Stay current on internal and external best practices in process improvement and AI enablement
• Perform other related duties as assigned

Requirements

• Business process analysis, modeling, and documentation (current and future state)
• Process improvement methodologies (Lean, Six Sigma, continuous improvement)
• Ability to identify and integrate AI-enabled capabilities into operational workflows
• Data analysis, root cause analysis, and performance measurement techniques
• Facilitation of workshops and cross‑functional working sessions
• Change enablement and adoption support skills
• Strong communication skills, both written and verbal, across technical and non‑technical audiences
• Ability to translate complex concepts into practical, actionable guidance
• Stakeholder management and collaboration across diverse teams
• Working knowledge of enterprise tools (process modeling, collaboration, documentation)
• Organizational awareness and the ability to navigate matrixed environments
• Continuous learning mindset, especially related to AI and emerging technologies
• What we offer you:
• A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• EEOC Statement
• Sourcing Model
• #pr

Benefits

Additional Information

Job Description Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

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