Group Account Director

About the role

As a Group Account Director, you will act as the executive lead for some of our most strategically important client relationships. This role sits at the intersection of enterprise client partnership, commercial growth, operational leadership, and creative production excellence. You'll oversee a global high-performing account with a regional creative production ecosystem, acting as a trusted advisor to senior client stakeholders in AUNZ, while driving innovation, margin growth, and long-term value. You'll lead a cross-functional team that includes creative, production and operational talent, and ensure every facet of the relationship, from day-to-day delivery to long-term transformation, is world-class. You will be expected to set and execute a strategic growth agenda, penetrate new business units, and expand our footprint across business units, capabilities, and deliverables. Internally, you'll serve as a senior operator, designing and evolving workflows, scaling AI-powered efficiencies, and partnering with executive leadership to shape the future of how we deliver. As a Group Account Director, you'll maintain agency relationships in a fast-paced, evolving environment. Nimbleness and collaboration is the name of the game. This is a role for a strategic and growth-minded professional with the industry know-how and rapport to simply get things done. If you're an experienced go-getter who just gets clients and seeks out new opportunities to create impactful work, you have hands-on experience in brand, production, operations, and a solid understanding of large scale retained teams, this is for you. Key Responsibilities Include: Own the client relationship including the fiscal health and overall growth. Identify new opportunities within current client relationships, understand the full breadth of Monks' capabilities and how to orchestrate compelling solutions for expansion and varying client needs. Manage and build strong senior stakeholder relationships; provide strategic guidance to deliver against the clients business objectives, build trust, credibility and rapport with key POCs. Become a trusted partner, understanding clients' business challenges and be able to articulate strategies to address those needs Effectively consult on creative ideas and executions Inspire larger creative strategies that can create further business outcomes and align closely with growth objectives of the client and The Monks business. Drive adoption of AI-powered tools and platforms to unlock production speed, cost savings, and content personalization at scale. Gains and maintains knowledge of client's business, industry and competition Develop robust communications plans and engagement strategies, with an emphasis on strengthening key relationships and expanding stakeholder coverage across the organisation Own the future-state vision and strategic narrative associated with our partnership that underpins all workstreams and initiatives for cross-functional teams to work towards Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value realised and articulated at each step of the way Drive discovery for new business opportunities and manage the end-to-end sales cycle, with an emphasis on pipeline generation, as well as cross-sell and up-sell tactics. Orchestrate our cross-capability operating model through an understanding of all ongoing fulfillment projects in order to continually reinforce ROI and future roadmap initiatives Lead key milestones and drive collaboration across capabilities for partnership-led workstreams, including QBRs, top-to-tops and broader strategy & planning Facilitate a uniform method for client experience across pillars, and set clear expectations with capabilities to reinforce exceptional client service standards Manage feedback loops with clients; including facilitating 360-degree feedback, as well as recurring pulse checks for continuous improvement of partnership quality What you bring to it:

Requirements

• 7+ years of experience in client services, project management or production roles
• Being able to expertly lead the digital marketing briefs from initial brief to final delivery.
• Understand social as a channel, experience with social strategy, creators and types of social creative used as a growth driving channel for brands.
• Understand marketing goals and business objectives and translate these requirements into clear, a

Benefits

Additional Information

Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website ( monks.com/careers ).

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