Field Service Representative

Responsibilities

• These duties are not meant to be all-inclusive, and other duties may be assigned:
• Install, calibrate, configure, and test new equipment systems at customer locations.
• Lead service delivery on critical product issues and provide technical support in non-routine or complex situations.
• Conduct training sessions and provide guidance on product functionality to end-users or dealer technicians.
• Monitor customer readiness and proactively identify repair needs or product issues that may impact uptime.
• Serve as primary field contact for escalated service cases and customer complaints.
• Mentor and coach Field Service Technicians and participate in the onboarding and training of new personnel.
• Interface with engineering, technical support, and product design teams to resolve customer concerns and report issues.
• Recommend updates to service processes and contribute to continuous improvement efforts.
• Represent the company with professionalism in all customer-facing interactions.
• Maintain detailed records of service work, customer interactions, and parts usage.
• Perform all functions of the Field Service Technician, with additional focus on advanced diagnostic troubleshooting and problem resolution.

Requirements

• Valid driver's license must be maintained at all times.
• Ability to possess a DOT card.
• Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths.
• Ability to travel up to 80%, including overnight travel up to 20%.
• STANDOUT QUALIFICATIONS
• Technical degree preferred
• WORKING CONDITIONS
• The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
• This role combines office-based administrative duties with physical activity in field or production environments.
• In the office setting, tasks may require extended computer use, sitting, and attending meetings.
• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Additional Information

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world. The Field Service Technician Sr independently manages complex field service and repair needs across an assigned territory. This includes performing technical installations, advanced diagnostics, and equipment servicing. The Field Service Technicians Sr provides on-site customer training, supports critical issue resolution, and leads or mentor less experienced technicians. This role also contributes to design feedback, documentation, and improvement initiatives.

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