Commercial Operations Lead (Líder de Operaciones Comerciales) - Mexico City (Hybrid)

Responsibilities

• Your primary responsibilities will include:
• Lead and develop a team of revenue operation experts, serving as the strategic partner for all commercial teams and key stakeholders across the organization.
• Define and execute the commercial operations strategy aligned with Clara's growth goals in Mexico, Brazil, and Colombia.
• Coordinate with Product for any launches that affect onboarding and sales paths, to optimize results and minimize bugs
• Own revenue reporting, forecasting, and performance management- working with the Data Team to develop clear insights and actionable decisions for commercial leaders using Hubspot and Metabase .
• Drive continuous improvement of the commercial playbook, from prospecting to closing, upsell and crosssell, and Customer Success transition.
• Manage the commercial tech stack, primarily HubSpot, Fathom and Amplemarket , ensuring data integrity, process compliance, and adoption across all teams.
• Own the variable compensation framework for all commercial teams - including model design, policy definition, goal definition, result calculation, and governance - in close partnership with Finance and People.
• Explore and implement automation opportunities using tools like N8N , Extend, and Replit to streamline the sales cycle and complement the efforts of the Product and Engineering teams.
• Oversee Book of Business allocation for all sales agents and SDRs across Mexico, Brazil, and Colombia, and oversee Portfolio assignment for Customer Success teams.
• Collaborate cross-functionally with Finance, Operations, People, Product, and Customer Success to ensure alignment and a seamless customer experience.

Requirements

• "We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement."
• 5+ years of experience in Sales Operations, Revenue Operations, or a related commercial management role-ideally in a high-growth Fintech or SaaS environment
• Proven experience managing and developing teams.
• Deep knowledge of a CRM such as HubSpot or Salesforce, and of sales enablement and prospecting AI tools like Fathom and Amplemarket ; experience with BI platforms such as Metabase .
• Experience or interest in AI tools to automate workflows and commercial processes.
• Strong analytical skills-comfortable working with large datasets, building reports, and deriving actionable insights. Deep knowledge of using Google Drive tools such as Sheets for this.
• Excellent verbal and written communication and stakeholder management skills. Proven ability in conflict resolution and managing difficult conversations.
• Adaptability to fast-changing environments and a proven track record of role-specific execution.
• Independent analytical skills using SQL or Python (ok if this is done primarily through LLM support).
• Experience with N8N , Amplemarket , Databricks , or Google Script .
• A good sense of humor.
• Why join Clara
• At Clara, you'll have the autonomy, speed, and support to make meaningfu

Benefits

Additional Information

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

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