Client Accounting Regional Manager

About the role

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers. We are seeking a Client Accounting Regional Manager to join our Firm. This position will be based in our Palo Alto office (hybrid). The Client Accounting Regional Manager is responsible for managing and overseeing the daily activities related to billing and collections within the Client Accounting Department for assigned offices. The role includes supervising business services professionals, optimizing workflow processes, supporting partners with billing and collection challenges, managing accounts receivable, preparing client bills, and generating customized reports and charts. Client Accounting Provides strategic oversight to the billing and collections process for assigned offices, in alignment with partner billing and collection objectives. Develops and maintains deep knowledge of Firm processes and applications (e.g., Aderant, MS Office) as they relate to Client Accounting. Responsible for day-to-day operations of department. Creates and maintains workflow processes, departmental goals, and objectives for assigned business services professionals to ensure smooth operations and optimal departmental function. Maintains up-to-date billing and collections information on the intranet. Handles complex billing and client analysis projects. Reviews and resolves outstanding billing issues. Analyzes reports to identify trends and develop effective billing/collection strategies. Meets with partners to discuss goals, objectives, and issues and documents discussion for follow-up actions. Communicates with clients on behalf of partners as needed. Prepares bills, internal forms, backup documentation, write-offs, transfers, retainer/on-account applications, and follow up on processing. Communicates evolving situations to senior management and suggests solutions. General Managerial Responsibilities Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals. Advises employees on escalation of critical or sensitive billing matters. Oversees department projects, day-to-day operations, and long-range plans for assigned offices. Engages in strategic (i.e., long-range) planning by developing departmental goals and supporting objectives. Recommends and implements changes and improvements in methods and procedures to higher level management, as well as guidelines and practices that promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values. Provides ongoing coaching and collaborates on quality improvements and/or enhancements to department operating efficiency. Develops and communicates departmental guidelines and procedures. Participates in the interviewing, selection, and training process. Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies. Effectively utilizes the Firm's performance management process to set expectations, monitor, coach, and address unsatisfactory performance. Guides employees in problem resolution and initiates disciplinary procedures with HR as needed. Ensures accurate and timely responses to requests for departmental services. Identifies training needs within the department and assists in developing training courses. Demonstrates effective interpersonal, written, and verbal communication skills to facilitate effective work relationships with others. Periodically travels to assigned offices. Manages Firm resources responsibly. Complies with and understands Firm operation, policies, and procedures. Performs other related duties as assigned.

Requirements

• Thorough knowledge of Client Accounting field and procedures, trends, and techniques.
• Proficiency with Firm computer systems (Aderant, MS Office) and ability to learn new systems.
• Understanding of Firm and department operations, policies, and procedures.
• Experience with annual budget processes.
• Strong managerial skills, analytical, troubleshooting, organizational, and planning skills.
• Demonstrates effective interpersonal and communication skills, both written and verbally.
• Demonstrates close attention to detail and the

Additional Information

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

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