Global Process Owner - Lead to Order

Responsibilities

• Process Leadership & Strategy
• Define and govern the global Lead-to-Order process, ensuring alignment with One Informa guiding principles, data strategy, and governance.
• Design processes with clarity of each business activity, roles, KPIs/SLAs, highlighting "moments that matter" that drive value creation.
• Collaborate with the Order-to-Cash GPO to ensure seamless end-to-end Lead-to-Cash journey consistency across front and back-end systems.
• Develop strategic roadmaps for process optimization, focusing on operational excellence, customer and colleague experience, and revenue (revenue growth and revenue protection).
• Conduct regular assessments and gap analyses to identify improvement opportunities, leveraging human-centric design principles.
• Cross-Functional Collaboration
• Partner with Sales, Marketing, Customer Success, Operations, GBS, and Technology teams to ensure seamless process integration and alignment.
• Lead cross-functional process improvement initiatives, managing change effectively and fostering stakeholder buy-in.
• Facilitate regular reviews with stakeholders to identify bottlenecks and improvement opportunities.
• Act as the primary point of contact for Lead-to-Order process-related issues and escalations.
• Process Optimization & Innovation
• Leverage process and data frameworks to identify opportunities for optimization and automation.
• Implement process automation solutions to reduce manual effort, enhance accuracy, and improve scalability.
• Drive continuous improvement initiatives using Lean Six Sigma methodologies and other process improvement frameworks.
• Collaborate with Technology and Business teams to optimize CRM, ERP, and supporting systems for Lead-to-Order processes.
• Ensure data integrity and quality across all Lead-to-Order touchpoints.
• Develop and maintain standardized dashboards and reporting tools for process performance tracking
• Training & Development
• Input into training strategies and programs for commercial and operations teams, ensuring alignment with business scenarios and requirements.
• Create and maintain standard operating procedures and process documentation.
• Conduct workshops and training sessions to drive adoption and ensure process understanding across teams.
• Required Qualifications and Experience
• Experience in sales and order process management, revenue operations, or similar roles.
• Proven track record of leading global process improvement initiatives in complex, multi-regional organizations.
• Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes.
• Product management experience with a focus on delivering best-in-class Salesforce Sales Cloud solutions.
• Salesforce Sales and Revenue Cloud Certifications are highly preferred.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud), ERP platforms, and data visualization tools (e.g., Power BI).
• Strong analytical and problem-solving skills, with proficiency in process mapping tools (e.g., Visio, Lucidchart).
• Core Competencies
• Customer-centric mindset with experience in human-centric design principles.
• Strong stakeholder management skills, with the ability to challenge, influence, and guide senior leaders.
• Excellent communication and presentation skills for diverse, global audiences, with experience in compelling and value-centered story telling.
• Ability to operate in a fast-paced, evolving business landscape.
• Proactive self-development to stay informed on Salesforce capabilities and their potential benefits.
• Certifications in process improvement methodologies (e.g., Lean Six Sigma).
• Experience in B2B sales environments or enterprise-level professional services organizations.
• Previous experience with digital transformation and automation projects.
• We work hard to make sure Life at Informa is rewarding, suppor

Benefits

Additional Information

This role is based in London office. Position Overview The Global Process Owner (GPO) for Lead-to-Order will be responsible for designing, optimizing, and governing best-in-class, low-touch business processes that enhance usability, adoption, and value creation across all business units and regions. These business processes will drive business requirements for the Lead-to-Order value stream. This role is pivotal to delivering operational excellence, driving customer engagement, and supporting growth as part of the transformative One Informa Buying Experience Platform. Reporting to the SVP, Product Buying Experience, the GPO will take a product management approach, leveraging human-centric design principles to ensure processes and platforms align with strategic objectives and deliver measurable value.

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