Customer Solutions Manager - Prostaq Delivery Team

Responsibilities

• Own Customer Success & Relationships
• Serve as primary point of contact for Prostaq customers from contract signature through ongoing O&M
• Build trusted advisor relationships with customer leadership, technical teams, and program offices
• Understand customer mission objectives and translate them into delivery plans
• Proactively identify customer needs, risks, and expansion opportunities
• Conduct regular business reviews demonstrating value delivered and operational health
• Success is measured by delivered value and customer impact, not by tasks completed or hours logged
• Build with customers and stakeholders, not just for them; long-term relationships matter more than short-term wins
• Lead Delivery Operations
• Build and lead a high-performing delivery team
• Drive decisions with clear communication and defined ownership; velocity comes from trust and feedback, not endless meetings
• Oversee UDL installations
• Manage ongoing O&M engagements
• Define and continuously improve installation playbooks, runbooks, and operational procedures
• Balance team capacity across multiple concurrent installations and O&M engagements
• Recruit, develop, and retain delivery talent
• Clear the path for high-agency teams to do their best work; enable, don't micromanage
• Bridge Product & Delivery
• Partner with Product Team on customer requirements, bug prioritization, and feature requests
• Coordinate deployment of product updates to managed customer environments
• Provide customer feedback to inform product roadmap decisions
• Ensure seamless handoffs from Product (what we build) to Delivery (how we deploy and sustain it)
• Ship incrementally, gather feedback, and adapt; perfect plans matter less than continuous progress
• Drive Operational Excellence
• Own delivery metrics: install cycle time, system uptime, incident response times, customer satisfaction
• Implement automation to reduce manual operational toil
• Build scalable processes that work across classified and unclassified environments
• Ensure compliance with customer security requirements and government regulations
• Surface risks early, communicate status transparently, and solve problems before they become blockers
• Enable Growth
• Support sales team in pre-sales activities: scoping, technical discovery, solution design
• Develop pricing models and staffing estimates for new Prostaq opportunities
• Create customer success stories, case studies, and reference accounts
• Represent Prostaq externally at customer sites, conferences, and industry events
• What You Bring
• Required:
• 8+ years in customer-facing technical roles (solutions architecture, professional services, technical account management, or program delivery)
• 3+ years leading technical delivery teams in fast-paced, customer-critical environments
• Deep understanding of cloud infrastruct

Benefits

Additional Information

About Bluestaq At Bluestaq, we build secure data platforms that matter for space missions, national defense, healthcare systems, and commercial innovation. Founded in 2018, we've become a leader in enterprise software and secure data management by staying focused on what counts: modern architecture, operational excellence, and mission impact. We're engineers, problem-solvers, and builders who take the mission seriously, but not ourselves. We automate the repeatable, question the status quo, and design systems that are as reliable as they are scalable. Whether we're supporting space, defense systems, or healthcare advancements, we build with the same principles: cloud-native solutions, security by design, and relentless simplicity. Our name? "Blue" (military shorthand for the good guys) and "staq" (as in software stack). It's who we are, mission-aligned technologists building platforms that protect the world's most valuable data. Recognized Excellence We've earned national recognition as one of Inc. Magazine's Fastest-Growing Private Companies and consistently rank among Colorado's Best Workplaces. But what we're most proud of? The systems we build, the teams we develop, and the mission outcomes we enable. Customer Solutions Manager - Prostaq Delivery Team Bluestaq is launching Prostaq, our managed delivery offering for the Unified Data Library (UDL). As organizations increasingly need secure, scalable data platforms but lack the expertise or capacity to manage them, Prostaq provides end-to-end installation, management, and sustainment services. We're seeking a Customer Solutions Manager to build and lead the Prostaq Delivery Team from the ground up. This is a rare opportunity to shape a new business line, establish delivery standards, and own customer relationships for one of our most strategic offerings. You'll be the face of Prostaq, bridging technical delivery teams and customers, ensuring exceptional outcomes from first install through ongoing operations. Think Bluestaq Professional Services meets mission-critical software systems: deeply technical, relentlessly mission-aligned, and outcome-obsessed for our customers.

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