Customer Service Executive (1 Year Contract)

Responsibilities

• Quickly resolve customer queries by phone and email.
• Provide accurate and complete information to customers by following the right methods/tools
• Manage and resolve customer complaints
• Handle partner escalations
• Willing to go the extra mile to help customers
• General administration, reporting and special projects
• Build sustainable relationships of trust through open and interactive communication

Requirements

• Singaporeans and Singapore Permanent Residents only
• Minimum Diploma holder
• Minimum 2 years' experience working in a call centre, handling inbound calls and emails.
• Prior experience working in a call centre environment and willingness to work on Australian working hour shifts
• Ability to multitask effectively while delivering high-quality customer experience, including managing calls, emails, and case documentation simultaneously
• Enthusiastic, resilient, adaptable and keen to work in a fast-paced environment
• Self-motivated and able to work with limited supervision
• Fun outlook, positive attitude and can-do mindset
• Prior exposure to a web-driven environment - e.g. familiar with Zendesk, Notion and Slack applications
• Why Join Ascenda?
• Ascenda is dedicated to diversity and inclusion, welcoming candidates from all backgrounds. Join us on our mission to power the growth of the financial services industry by making loyalty simple and rewarding for everyone, everywhere.
• We have a rewarding workplace that provides a:
• High growth environment & exponential career development
• Mobile & flexible work environment
• WFH office equipment allowance
• Comprehensive Paternal Leave
• Medical insurance coverage
• Competitive compensation
• Ascenda Employee rewards
• Ready to Drive Innovation With Premium Rewards?
• Apply now to become a Customer Service Executive. Together, we'll redefine growth for financial services.
• We thank you for your understanding that only shortlisted candidates will be contacted for interviews.

Additional Information

We're looking for a customer service-driven individual with a passion for resolving customer issues, a willingness to learn, and a desire to grow with the team. This role is ideal for someone who thrives in a fast-paced environment, has an eye for detail, and enjoys solving problems. Working Arrangement: This role is office-based for the first 6 months to support onboarding, training and ramp-up. Upon successful integration into the role, the arrangement will transition to a hybrid model.

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