IT Business Analyst

Responsibilities

• Gathering and analysing business requirements for new projects, system enhancements, and process improvements
• Translating business needs into clear user stories, functional specifications, and acceptance criteria
• Working closely with developers and technical teams to deliver effective solutions
• Supporting Agile delivery, backlog management, sprint planning, and change requests
• Coordinating user acceptance testing (UAT) and ensuring solutions meet business requirements
• Identifying risks, dependencies, and opportunities for continuous improvement
• Supporting software releases, deployment planning, and stakeholder communication
• Helping modernise and de-risk key business-critical systems

Requirements

• Proven experience as a Business Analyst, Technical Business Analyst, or similar role
• Strong requirements gathering, process mapping, and stakeholder management skills
• Experience working within software delivery environments using Agile, Scrum, or hybrid methodologies
• Ability to analyse complex business processes and translate them into practical solutions
• Experience supporting testing activities, user acceptance testing, and system change delivery
• Strong communication skills with the ability to engage both technical and non-technical stakeholders
• Technical awareness
• Whilst this isn't a developer role, you'll be comfortable working with technical teams and have an understanding of:
• Business applications and system integrations
• Databases and SQL concepts
• APIs, interfaces, imports and exports
• Software deployment and release management
• Microsoft technologies such as SQL Server, Azure DevOps, .NET, or similar environments
• At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:
• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover from day 1 (BUPA)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• Retailer Discounts
• Enhanced maternity/paternity and adoption pay
• Length of Service Awards
• Christmas Vouchers
• Health & Wellbeing initiatives
• An additional day off for your birthday
• Discounted Gym Membership
• APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.

Benefits

Additional Information

Role: IT Business Analyst Job Type: Permanent Location: North West, Remote Working Salary: £37,000- £40,000 Hours: Monday to Friday 9:00am-5:00pm Industry: Connectivity & Products (IT) Help shape the future of SGS digital solutions. We're looking for a proactive and commercially minded Business Analyst to join our team and play a key role in the ongoing development and improvement of our customer-facing digital platforms. This is a hands-on role where you'll work closely with business stakeholders, developers, support teams, and customers to understand requirements, improve processes, and deliver system enhancements that make a real impact. You'll bridge the gap between technical teams and business users, ensuring solutions are clearly defined, thoroughly tested, and successfully delivered.

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