Customer Supply Chain Lead - Romania, Moldova, Bulgaria

Responsibilities

• Lead end-to-end Customer Operations (Customer Experience + Physical Distribution + O2C) across the market
• Own service delivery performance (OTIF, product availability) and customer satisfaction
• Drive cost-to-serve optimization and logistics cost management
• Define and execute the Customer Operations strategy aligned with business priorities
• Act as the main Supply Chain interface to the Country Leadership Team and Commercial teams
• Lead demand fulfilment in collaboration with Planning
• Drive digitalization and transformation initiatives across Customer Operations
• Ensure operational excellence in warehousing, transport and customer service processes
• Manage and optimize 3PL relationships and performance effectively in both logistics and Repacking
• Lead, support, and develop a diverse team, fostering high performance and engagement
• Drive continuous improvement, harmonization, and adoption of best practices across markets
• REQUIRED QUALIFICATIONS
• Minimum 10 years of experience in Supply Chain / Customer Operations roles
• Senior leadership experience with strong autonomy and proven ability to lead teams
• Strong people management skills with a track record of developing team members
• Experience contributing to senior leadership teams or local boards
• Proven cross-functional stakeholder management experience (Commercial, Procurement, Planning, external partners)
• Strong business acumen with experience managing KPIs and operational performance
• Ability to adapt to system complexity and continuous change
• Good knowledge of SAP
• Proficiency in Romanian and English

Requirements

• Experience in multinational FMCG organizations
• Experience managing complex, multi-country scopes
• Experience leading transformation and digitalization initiatives
• ADDITIONAL INFORMATION
• Travel required: up to ~20%
• Benefits (in line with current company policy):
• Hybrid working
• Company car or car allowance
• Health & Life Insurance
• Meal vouchers
• Learning programs
• Company online shop
• Mental & physical wellbeing programs
• Family & parental support

Benefits

Additional Information

Function: Supply Chain - Customer Operations Scope: Romania, Moldova & Bulgaria Terms & Conditions: Full-time, permanent JOB PURPOSE This role is accountable for leading end-to-end Customer Operations across Romania, Moldova and Bulgaria, ensuring best-in-class service delivery, operational efficiency and cost optimization. As a key member of the leadership team, the Customer Operations Lead drives the Order-to-Cash agenda, manages customer experience and logistics operations, and collaborates cross-functionally to deliver business growth and transformation.

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