Vehicle Inspector Lead

About the role

ADESA, is a Carvana owned company, currently operating over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team This role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses.

Responsibilities

• Communicate in a professional manner with customer (dealer or consumer)
• Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
• Ensure internal and external customers receive prompt, efficient and courteous attention
• Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
• Complete inspection of vehicles and ensure adherence to the defined program for the customer.
• Capture data accurately on a mobile device, work comfortably with software and technology.
• Deliver results in a timely manner
• Maintain productivity levels as set forth by management.
• Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management.
• Collaborate with Manager and sales team members on customer needs with insights to improve services provided
• Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
• Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived
• Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
• Complete road test if required by contract or inspection type Keep current on technology updates, new releases and product development
• Understand the functionality and ability to use tools such as paint meters, OBD scanner etc.
• Develop and maintain knowledge and expertise in areas of competitor products
• Other duties as assigned
• Skills and Attributes
• Ability to enter data on a hand held device
• Ability to identify previous repairs and mechanical components
• Mastery of knowledge on different vehicle structures and the ability to explain how structural damage affects a vehicle
• Identify if parts can be repaired or replaced and chose the correct type of repair
• Identify if brake & suspension issues are present
• Identify engine noise/mechanical deficiency
• Identify exhaust leaks, modifications
• Understand the impact of Autograde
• Arbitration policy understanding
• Proficient with OBD scans, PII removal, utilizing damage arrows
• Identify aftermarket modifications
• Select body shop repair time estimate accurately
• Ability to complete a comprehensive inspection demonstration for either a customer or a training class

Requirements

• High School or GED required
• ASE Certified or Licensed Damage Appraiser
• 5 years experience inspecting vehicles at the auction
• Supervisory or Lead Experience
• Must be 18 years of age and have a valid driver's license that meets company requirements
• ADESA Benefits and Perks
• Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!
• Other Requirements
• To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
• The physical activity requirements of the position range from Light to Medium Physical Work .
• Frequent - standing, watching, touching, listening, walking, talking
• Potential - running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positi

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