Duty Manager
External
Tyrwhitt Hospitality · Arton Hotel, SingaporePrepare for this interview
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About the role
Guest Services: Address guest complaints, resolve escalations, and ensure smooth check-in and check-out experiences Staff Supervision: Monitor staff performance, attendance, and productivity; assign duties to department heads and frontline employees Department Coordination: Oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Engineering to maintain seamless operations. Operational Management: Implement policies, monitor compliance with safety, hygiene, and fire regulations, and handle emergencies such as accidents or power outages Reporting: Maintain daily shift reports, record incidents, and escalate critical issues to senior management Decision-Making: Approve minor expenditures or guest requests within delegated authority and make operational decisions during the shift Training and Coaching: Guide and mentor staff to uphold service standards and operational procedures
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