Team Leader - Resolutions

Requirements

• 3-5 years of experience in customer escalations, dispute resolution, or customer operations
• 1-2 years of people management or team lead experience
• Strong understanding of customer service policies, contracts, and dispute resolution practices
• Excellent written and verbal communication skills

Additional Information

The Resolution Specialist Team Leader oversees the Resolution Team and is accountable for the effective handling of customer escalations, complex service issues, and high-risk cases. This role ensures consistent application of company policies, timely case resolution, and high-quality customer outcomes while leading, coaching, and developing Resolution Specialists.

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Company Intel

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