Underwriting Assistant

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. What you need to know: This position will be in the Customer Service/Underwriting Support team within the Operations & Service function. The role will focus on supporting and servicing all lines of Business across Consumer and Commercial. Providing prompt & accurate support to new and existing customers by phone, email and post. Attract potential customers by answering product and service questions; suggesting information about other products and services where opportunity arises. Investigate and resolve routine customer enquiries at first point of contact, ensuring the delivery of an efficient and effective service to Customers and Brokers. Analyze, screen and prepare Renewals for issuance Responsible for actively ensuring the retention of the customer base which includes promoting policy benefits to existing customers. Compile data and conduct routine tasks to support Underwriters. Collate, filter and prepare data in preparation for Offshore processing and respond to queries arising from same. Liaising with Claims and Finance Departments to resolve queries in a quick and efficient manner. Produce reports on an ad hoc basis Contribute to the development and maintenance of standards, policies and procedures regarding customer service. Maintain Company standard during all interactions Quality review testing on both offshore and local Processes to ensure CPC compliance. Participate in developing and recommending changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole. Provide back-up support to other team members.

Requirements

• Minimum one year's experience working in the insurance industry
• Hold a recognized MCC qualification (or be grandfathered) or be working towards a recognised qualification
• Strong working knowledge of MS Office Applications
• Strong written and oral communicational skills supported by a friendly and outgoing disposition
• Methodical, accurate and strong attention to detail.
• Organized, with good planning/time management skills to achieve tight deadlines/targets
• A look at our benefits
• We are an Equal Opportunity Employer
• #AIG-LI
• At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
• Enjoy benefits that t

Benefits

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