Support Engineer (Copier, Network, Service) JAC

Responsibilities

• Administrative Functions
• Support the Service Manager in preparation of weekly and monthly service reports.
• Process meter billing and ensure accurate updates in the CRM system.
• Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.
• Maintain proper documentation and service records for audit and tracking purposes.
• Technical Functions
• Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.
• Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.
• Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).
• Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

Requirements

• Diploma in Engineering, IT, Electronics, or related discipline.
• Experience in copier/ MFP servicing, print solutions, or office automation systems.
• Sound knowledge of network setup (IP configuration, drivers installation).
• Proficient in MSOffice (Excel, Power point), MCSE, HTML
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to travel for on-site servicing across Singapore.
• Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
• Jason Chow Yew Fai
• EA License No : 06C4642
• EA Reg No : R25158800
• We regret that only shortlisted candidates will be notified.

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