Clinical Director, Training & Quality

About the role

The Clinical Director of Training & Quality is a senior leadership role responsible for designing, implementing, and continuously improving the education, quality, and accreditation programs that underpin our value-based, home-based Palliative Care model. This leader serves as the organizational expert on clinical best practices, regulatory standards, and performance improvement - ensuring that every patient and family receives consistent, compassionate, high-quality care at home. The Clinical Director partners closely with clinical operations, medical leadership, the Compliance Department, and executive stakeholders to build a culture of excellence, accountability, and continuous learning across all care teams. In addition to the primary training, quality, and accreditation responsibilities outlined below, this role includes a direct patient care component. The Clinical Director will maintain an active clinical caseload as an Advanced Practice Provider, with patient care responsibilities adjusted based on organizational and patient census needs. This dual role ensures that the Clinical Director remains clinically grounded, credible to care teams, and directly connected to the patient and family experience that drives all quality and training initiatives.

Responsibilities

• Training & Education
• Develop, manage, and evaluate a comprehensive training curriculum for clinical staff, including onboarding, role-specific competencies, and ongoing professional development
• Design and deliver palliative care-specific education programs covering symptom management, goals-of-care conversations, advance care planning, interdisciplinary team (IDT) coordination, and culturally sensitive care
• Integrate value-based care principles - including risk stratification, utilization management, and outcome-driven care - into all training frameworks
• Utilize the existing learning management system (LMS) to assign, track, and report on clinical staff training completion across a distributed, field-based workforce
• Oversee simulation-based training, case-based learning, and competency assessments for clinical staff
• Collaborate with medical directors and clinical leadership, and the Compliance Department to ensure training content reflects current evidence-based palliative care guidelines (NHPCO, NCP, CAPC standards)
• Quality Assurance & Quality Improvement (QA/QI)
• Lead the organization's QA/QI program, including developing quality metrics, dashboards, and reporting structures aligned to value-based contract requirements
• Establish and monitor key performance indicators (KPIs) including pain and symptom management outcomes, patient/family satisfaction (e.g., CAHPS), avoidable hospitalizations, goals-of-care documentation rates, and advance directive completion
• Facilitate regular performance review cycles, root cause analyses (RCAs), and PDSA (Plan-Do-Study-Act) improvement cycles
• Analyze clinical and operational data to identify trends, gaps, and opportunities for improvement; translate findings into actionable training and process changes
• Partner with payers and health plan partners to meet value-based quality benchmarks and reporting requirements
• Regulatory Education and Operational Support
• Support organizational adherence to applicable federal, state, and local regulatory requirements through staff education, clinical quality monitoring, and operational guidance activities, in collaboration with the Compliance Department
• Assist with implementation and operationalization of clinical and quality policies and procedures
• Remain knowledgeable regarding regulatory changes impacting clinical operations and coordinate associated staff education and workflow updates in partnership with Compliance leadership
• Conduct clinical, documentation, and quality-focused audits to evaluate adherence to organizational standards, clinical best practices, payer requirements, and quality performance expectations; communicate findings and improvement opportunities to operational leadership and staff
• Collaborate with the Compliance Department regarding identified trends, potential regulatory concerns, or issues requiring formal compliance review
• Participate in quality-related incident review and performance improvement initiatives, as appropriate
• Provide operational support during regulatory reviews, accreditation surveys, and audits, as requested
• Accredita

Benefits

Additional Information

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home.

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